DE033930-Order to Cash Ops Specialist

Accenture PLC; Quezon; In loco; PHP 500.000 - 800.000; Tempo pieno

Descrizione del lavoro

Accenture PLC in Quezon is seeking an Order to Cash Ops Specialist to oversee teams of processors and analysts in Order Management/Billing. The role emphasizes maintaining productivity and quality metrics, supervising complex cases, and reporting performance.

The position involves ensuring SLA adherence, contributing to quality improvements, and supporting performance management initiatives. The project operates on a night shift with weekends off, based at Quezon Cyberpark Tower 3.

Competenze

• At least 5 years of relevant experience in OTC specific to Order Management / Billing
• At least 3 yrs of supervisory experience

Mansioni

• Oversee teams of Processors and Analysts in Order Management/Billing.
• Ensure productivity and quality metrics are met and reported.
• Monitor complex cases and troubleshoot customer issues.
• Provide feedback to the Quality team and implement improvements.
• Assist in creating Performance Improvement Plans for the team.
• Night shift schedule with weekends off; team located at Quezon Cyberpark Tower 3.

Conoscenze

OTC Experience

Supervisory Experience

Descrizione del lavoro

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Order to Cash Ops Specialist WORK SETUP: Return to Office OVERALL PURPOSE: The person will be responsible for overseeing teams of Processors and Analysts under Order Management/Billing. He/ she has performance oversight for their team and ensures that productivity and quality metrics are met and reported.

He/ she also oversees complex cases and customers and troubleshoot. RESPONSIBILITIES: Production Supervision and Support

Service Level Agreements and Performance Metrics

• Ensures individual and team service levels are met or exceeded
• Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements
• Front line contact for questions or issues surrounding service levels

Quality

• Participates in providing feedback to the Quality team for improvement suggestions
• Works with auditing resources on individual and team error trends
• Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends

Performance Management

• Assists in the creation of Performance Improvement Plans (PIPs) for Team

Members not meeting expected production or quality targets, monitors program for a defined period

• Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards

OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Quezon Cyberpark Tower 3

SKILL AND QUALIFICATIONS:

• At least 5 years of relevant experience in OTC specific to Order Management / Billing
• At least 3 yrs of supervisory experience

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.