DE033789-Instructor Analyst

Accenture PLC; Quezon City; On-site; PHP 540,000 - 900,000; Full time

Job summary

Accenture is seeking an Instructor Analyst to deliver new hire, supplemental, and ongoing education trainings for project teams. The role ensures rollout readiness and maintains alignment with client-provided policy updates and knowledge requirements.

The incumbent will manage end-to-end training processes, from recruitment hand-over to production transition, and will collaborate with Operations, QA, and Workforce teams to meet performance metrics and KPIs.

Qualifications

• Minimum SME background with training delivery exposure.
• At least 2 years relevant experience in training/education.
• Open to all industries; not domain-specific.
• Internal upskilling possible for trainers.

Responsibilities

• Map out the operational training plan based on business needs and ramp/attrition requirements.
• Ensure readiness of all pre-training requirements and trainer readiness.
• Deliver end-to-end training from recruitment hand-over to production transition, including remediation when needed.
• Ensure training yields and pass rates meet KPIs based on production expectations.
• Collaborate with Operations, QA, and Workforce to align on-impact points and metrics.
• Create, administer, and analyse proficiency exams and assessments.
• Roll out policy updates and changes to training content as required.
• Conduct training needs analysis and curriculum planning.
• Draft and revise training content; develop new material approved by client.

Skills

SME profile

2 years experience

Open to all industry

Trainer upskilling

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE:

Instructor Analyst

WORK SETUP:

Return to Office

OVERALL PURPOSE:

The trainer’s responsibility is to deliver new hire, supplemental or continuous education trainings to the members of the project. Trainer is also in-charge of ensuring that rollouts are done to the members of the project should there be policy updates or changes provided by the client.

RESPONSIBILITIES:

• Mapping out of the operational training plan based on the needs of the business vis a vis ramp and attrition requirements.
• Ensuring readiness of all Pre-Training requirements, which includes both classroom and trainer readiness.
• Executing and managing of end-to-end training process from recruitment hand-over to official transition to production, ensuring on-time and precise delivery of Pre-Process (Pre-Product), Process (Product), and On-The-Job (SRT) trainings including remediation process when necessary.
• Ensuring hand-over of agreed on training yield and pass rate on the identified skills verification process KPIs based on production expectations and requirements; and
• Liaising with Operations, Quality Assurance, and Workforce teams to ensure alignment on points that require attention and are impacting the project’s metrics.
• Creating, administering, analysing of proficiency exams, tests/assessments
• Rolling out of policy updates and policy changes
• Conducting training needs analysis
• Mapping out of curriculum and plotting of daily/weekly training agenda.
• Reviewing and/or revising of training content.
• Developing of new content not originally baked in the curriculum (as approved by client)

Security Roles and Responsibilities:

• Should protect confidential information that is entrusted to them or to which they are otherwise exposed.
• Should not disclose any confidential Company, client, or third-party information to anyone outside the Company, except as authorized.
• Should not ever use confidential client, third-party or Company information for personal gain or advantage.
• Under no circumstances discuss with clients matters that concern other clients or engagements without the express authorization of such other clients.
• Must immediately open and act upon security communications from Protecting Accenture

OTHERS:

• Project Shift Schedule: Rotation
• Project Rest Day: Rotation
• Project/Team Location: Quezon Gateway Tower 3

SKILL AND QUALIFICATIONS:

• Standard SME profile
• At least 2 years relevant experience
• No domain; open to all industry
• Trainer component to be upskilled internally

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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