DE033789-Instructor Analyst

Accenture; Quezon; On-site; PHP 420,000 - 540,000; Full time

Job summary

Accenture PLC in the Philippines seeks an Instructor Analyst to design and deliver training for new hires and ongoing staff. The role ensures timely rollouts of client policy updates and coordinates with project teams to align training with business needs.

The trainer will manage end-to-end processes from recruitment hand-over to production transition, develop content, assess proficiency, and support remediation while maintaining security and compliance.

Qualifications

• Standard SME profile.
• At least 2 years relevant experience.
• No domain; open to all industry.
• Trainer component to be upskilled internally.

Responsibilities

• Map training plan based on business needs, ramp and attrition requirements.
• Ensure readiness of all Pre-Training requirements, including classroom and trainer readiness.
• Execute end-to-end training process from recruitment hand-over to production, ensuring on-time delivery.
• On-The-Job (SRT) trainings including remediation.
• Ensure hand-over of agreed training yield and pass rate on KPI-based on production expectations.
• Coordinate with Operations, Quality Assurance, and Workforce teams to align on attention points.
• Create and analyse proficiency exams, tests/assessments.
• Roll out policy updates and policy changes.
• Conduct training needs analysis.
• Map curriculum and plot daily/weekly training agenda.
• Review and revise training content.
• Develop new content as approved by client.

Skills

SME knowledge

Training delivery

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Instructor Analyst WORK SETUP: Return to Office OVERALL PURPOSE: The trainer’s responsibility is to deliver new hire, supplemental or continuous education trainings to the members of the project. Trainer is also in-charge of ensuring that rollouts are done to the members of the project should there be policy updates or changes provided by the client. RESPONSIBILITIES:

• Mapping out of the operational training plan based on the needs of the business vis a vis ramp and attrition requirements.
• Ensuring readiness of all Pre-Training requirements, which includes both classroom and trainer readiness.
• Executing and managing of end-to-end training process from recruitment hand-over to official transition to production, ensuring on-time and precise delivery of Pre-Process (Pre-Product), Process (Product), and

On-The-Job (SRT) trainings including remediation process when necessary.

• Ensuring hand-over of agreed on training yield and pass rate on the identified skills verification process KPIs based on production expectations and requirements; and
• Liaising with Operations, Quality Assurance, and Workforce teams to ensure alignment on points that require attention and are impacting the project’s metrics.
• Creating, administering, analysing of proficiency exams, tests/assessments
• Rolling out of policy updates and policy changes
• Conducting training needs analysis
• Mapping out of curriculum and plotting of daily/weekly training agenda.
• Reviewing and/or revising of training content.
• Developing of new content not originally baked in the curriculum (as approved by client)

Security Roles and Responsibilities

• Should protect confidential information that is entrusted to them or to which they are otherwise exposed.
• Should not disclose any confidential Company, client, or third-party information to anyone outside the Company, except as authorized.
• Should not ever use confidential client, third-party or Company information for personal gain or advantage.
• Under no circumstances discuss with clients matters that concern other clients or engagements without the express authorization of such other clients
• Must immediately open and act upon security communications from Protecting Accenture

OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Quezon Gateway Tower 3

SKILL AND QUALIFICATIONS

• Standard SME profile
• At least 2 years relevant experience
• No domain; open to all industry
• Trainer component to be upskilled internally

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.