DE033254-Business Interlock Manager

Accenture PLC; Muntinlupa; Hybrid; PHP 1,000,000 - 1,500,000; Full time

Job summary

Accenture Philippines is seeking a Business Interlock Manager to lead and optimize training operations for insurance clients in a hybrid setup. You will oversee annual planning, demand management and program governance, coordinating with client sponsors and internal teams to ensure training excellence.

The ideal candidate has 5+ years in training management, deep insurance domain experience, and strong supervisory and communication skills to manage cross-functional stakeholders across projects.

Qualifications

• 5+ years’ experience managing training/training management, i.e., training lead running training operations, managing training from new hires to foundation, process training, continuous improvement.
• At least 5 years’ solid experience in general insurance.
• At least 5 years supervisory experience.
• Contact center experience is required; insurance contact center is preferred, NOT required.
• With excellent comms skills and stakeholder management experience.

Responsibilities

• Annual Planning Process, Demand Management and Performance Consulting.
• Client Acquisition Process.
• Program management – Responsible for all activities related to the client’s talent strategy in collaboration with the client sponsor.
• Program management – Responsible for all activities related to the client’s training strategy in collaboration with the client sponsor.
• Capability Development Operations strategic goals and business targets.

Skills

Training ops

Insurance domain

Supervisory experience

Contact center

Stakeholder mgmt

Job description

—ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE—

POSITION TITLE: Business Interlock Manager

WORK SETUP: Hybrid

OVERALL PURPOSE: Run/manage Training Operations for Insurance.

RESPONSIBILITIES:

• Annual Planning Process, Demand Management and Performance Consulting
• Client Acquisition Process
• Program management – Responsible for all activities related to the client’s talent strategy in collaboration with the client sponsor
• Program management – Responsible for all activities related to the client’s training strategy in collaboration with the client sponsor
• Capability Development Operations strategic goals and business targets
• OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Muntinlupa, Filinvest Axis Tower 1

SKILL AND QUALIFICATIONS:

• At least 5+ years’ experience managing training/training management, i.e., training lead running training operations, managing training from new hires to foundation, process training, continuous improvement (door-to floor training management and solutions)
• At least 5 years’ solid experience in general insurance
• At least 5 years supervisory experience
• Contact center experience is required; insurance contact center is preferred, NOT required
• With excellent comms skills and stakeholder management experience

#LI-PH

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.