DE033457-Instructor Analyst

Accenture in the Philippines; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Accenture in the Philippines is seeking an Instructor Analyst to deliver training programs including new hire training and process education. This role focuses on communications coaching, mentoring teammates, and supporting multiple business lines from Quezon City.

Project location is Quezon City with a night shift schedule. The position requires at least 2 years of F&A experience and strong MS Office skills to design and deliver effective training programs.

Qualifications

• At least 2 years of F&A experience (PTP/RTR/OTC).
• Experience in delivering training and coaching.
• Proficient in MS Office (Excel, PowerPoint).
• Ability to mentor and support others in communications coaching.

Responsibilities

• Propose continuous improvements in training and coaching processes.
• Mentor employees to provide communication coaching support.
• Attend quality calibration calls and provide recommendations.
• Provide communication coaching and training support to other businesses.

Skills

Communication coaching

Training

MS Office proficiency

Mentoring

Tools

MS Office

Job description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE

POSITION TITLE: Instructor Analyst

WORK SETUP: Return to Office

OVERALL PURPOSE: Delivers all required training programs that may include end to end new hire training (Pre-Process, Voice and Client-Specific process training), continuous education, company background and industry policies.

RESPONSIBILITIES

• Propose continuous improvements in communications coaching and new hire training processes
• Mentor other employees to provide communication coaching support
• Attend quality calibration calls and provide recommendations
• Provide communication coaching and training support to other businesses

OTHERS

Project Shift Schedule: Night Shift

Project Rest Day: Rotation Off

Project/Team Location: Quezon City, Cyberpark Tower 3

SKILLS AND QUALIFICATIONS

• At least 2 years of F&A experience, i.e., PTP or RTR or OTC
• Individual Contributor
• Preferred (but not required) / Advantage:
• Experience in writing DTPs
• MS Office proficiency (Excel, PowerPoint)
• Training experience