DE033160-Delivery Lead Sr Manager

8003 Accenture Inc Company; Mandaluyong; On-site; PHP 1,800,000 - 3,600,000; Full time

Job summary

Accenture is seeking a Delivery Lead Sr Manager in Mandaluyong to guide multi-location delivery programs and ensure quality across client engagements. The role requires directing the team, planning assignments, and driving delivery excellence with a focus on outcomes and client satisfaction.

You will mobilize resources, lead people management, and align delivery with sales opportunities while maintaining Accenture’s standards.

Qualifications

• Standard Service Delivery Profile
• 12+ years of relevant experience in Service Delivery
• 10+ years of supervisory experience

Responsibilities

• Mobilize appropriate resources.
• Support sales opportunities and ensure feasibility of proposed solutions and delivery by leveraging Accenture’s full capabilities.
• Improve client and customer relationships with Client Account and Account Management Team leadership.
• Plan, deliver and execute project(s) and program(s).
• Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where services are provided.
• Address performance issues across clients/portfolios; create the operational approach and implement continuous improvement.
• Implement standard SLA commitments and other financial/operational metrics for clients/portfolios.
• Support achievement of contract controllable income (CCI) targets and cost-to-serve targets; deliver efficiencies through standard processes and synergies.
• Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets.

Skills

Service Delivery

Leadership

People Management

Resource Mobilization

Client Management

Job description

POSITION TITLE: Delivery Lead Sr Manager

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

WORK SETUP: Return to Office

OVERALL PURPOSE:

Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team.

RESPONSIBILITIES:

• Mobilize appropriate resources
• Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the solution by leveraging Accenture’s full capabilities
• Improve client and customer relationships working with Client Account and Account Management Team leadership
• Plan, deliver and execute project(s) and program(s)
• Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g., client-site, delivery center)
• Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement
• Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s)
• Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies
• Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets

OTHERS:

Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2

SKILL AND QUALIFICATIONS:

• Standard Service Delivery Profile
• >12 years of relevant experience in Service Delivery
• 10+ years of supervisory experience #LI-PH

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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