DE033510-Workforce Services Manager

8003 Accenture Inc Company; Quezon City; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

Accenture is seeking a Workforce Services Manager in Quezon City, Philippines, to drive WFM initiatives and optimize performance across the account. The role emphasizes data-driven decision making, stakeholder collaboration, and alignment with contractual goals.

Key duties include developing WFM strategies, translating business needs into workforce plans, and leading change management while ensuring policy compliance.

Qualifications

• At least 8-12 years of relevant experience in WFM.
• At least 5 years leadership experience.

Responsibilities

• Develop and implement WFM strategies aligned with organizational goals.
• Drive profitability through resource optimization and cost reduction with Operations.
• Translate business needs into workforce plans.
• Lead change management for WFM processes and tools.
• Ensure compliance with labor laws and company policies.

Skills

WFM experience

Leadership

Analytical skills

Job description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE

POSITION TITLE

Workforce Services Manager

WORK SETUP

RTO

OVERALL PURPOSE

The Workforce Services Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.

RESPONSIBILITIES

• Develop and implement WFM strategies aligned with organizational goals
• This position needs to be aware of the financial situation of the account being handled and needs to drive profitability by resource optimization and cost reduction in collaboration with Operations and other departments
• Translate business needs into workforce plans.
• Utilize advanced analytical skills to assess various concepts, alternatives, and proposed solutions, providing data-driven insights and recommendations
• Lead change management for WFM processes and tools.
• Continually offer input to innovate processes, systems, organization and culture
• Ensure compliance with labor laws and company policies.
• Collaborate with HR, Finance, Operations, and IT on resource planning
• Responsible for the development of resources under his/her span

Project Shift Schedule: Rotation Shift Project Rest Day: Rotation Project/Team Location: Quezon City, Cyberpark Tower 1

SKILLS AND QUALIFICATIONS

• Standard WFM Profile
• At least 8-12 years of relevant experience in WFM
• At least 5 years leadership experience

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture