DE033848-Workforce Services Associate

Accenture PLC; Quezon City; On-site; PHP 420,000 - 540,000; Full time

Job summary

Accenture PLC in Quezon City is seeking a Workforce Reporting Analyst to deliver accurate workforce insights through reports, dashboards, and automation. The role supports decision-making by analyzing productivity, attendance, and operational metrics while maintaining governance and data integrity.

The position involves building automated reporting solutions, providing actionable recommendations to leadership, and supporting governance and client reporting requirements within a Return to Office

Qualifications

• At least 6 months to 2 years RTA experience.
• Proficient with MS Office (Word, Excel, PowerPoint).
• Good to have experience with WFM tools such as eWFM, IEX, CMS Avaya, Blue Pumpkin, Aspect.

Responsibilities

• Develop and maintain workforce performance reports, scorecards, and dashboards.
• Analyze trends in productivity, SLA, volume, utilization, attendance, and operations.
• Ensure data accuracy, integrity, and reporting governance.

Skills

RTA experience

MS Office

WFM Tools Knowledge

Tools

eWFM

IEX

CMS Avaya

Blue Pumpkin

Aspect

Job description

POSITION TITLE: Workforce Services AssociateWORK SETUP: Return to Office

OVERALL PURPOSE:We are seeking a highly analytical Workforce Reporting Analyst to support workforce and operational decision-making through reporting, analytics, and automation. The role will be responsible for delivering accurate workforce insights, maintaining reporting governance, and driving continuous improvement.

RESPONSIBILITIES

• Develop and maintain workforce performance reports, scorecards, and dashboards.
• Analyze trends related to productivity, SLA, volume, utilization, attendance, and operational performance.
• Ensure data accuracy, integrity, and reporting governance.
• Build automated reporting solutions and visualization tools.
• Provide actionable insights and recommendations to leadership and stakeholders.
• Support business reviews, governance meetings, and client reporting requirements.

OTHERS

Project Shift Schedule: RotationProject Rest Day: RotationProject/Team Location: Quezon Cyberpark Tower 3

SKILL AND QUALIFICATIONS

• At least 6 months to 2 years RTA experience; other WFM experience is a plus but not required.
• Good knowledge in MS Office (Word, Excel, PowerPoint)
• No specific tool requirement; good to have if with experience in WFM Tools (ex. eWFM, IEX, CMS Avaya, Blue Pumpkin, Aspect)

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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