DE033455-Customer Service New Associate

Accenture in the Philippines; Muntinlupa; On-site; PHP 240,000 - 290,000; Full time

Job summary

Accenture in the Philippines is seeking a Customer Service New Associate to handle inbound calls, focusing on billing requests, account information inquiries, and basic troubleshooting. The role follows a return-to-office setup and requires candidates who are already authorized to work in the Philippines.

The job emphasizes accurate data handling, clear communication, and timely resolution of customer concerns, with a strong focus on customer satisfaction and process adherence.

Qualifications

• Must already have the right to live and work in the Philippines.

Responsibilities

• Process billing requests.
• Provide solutions to account information inquiries.
• Conduct basic troubleshooting.
• Process other pertinent account-specific tasks.

Education

Must already have the right to live and work in the Philippines

Job description

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Customer Service New Associate WORK SETUP: Return to Office OVERALL PURPOSE: Process billing requests, upgrades, account information inquiry, basic troubleshooting, and other pertinent account-specific tasks for customers through inbound calls. RESPONSIBILITIES:
  
• Process billing request
  
• Provide solutions to account information inquiry.
  
• Conduct basic troubleshooting.
  
• Process other pertinent account-specific tasks