DE033364-Customer Service Associate

Accenture in the Philippines; Quezon City; On-site; PHP 279,000 - 424,000; Full time

Job summary

Accenture in the Philippines seeks a Customer Service Associate to handle residential customer inquiries, primarily via phone, in a return-to-office setup. The role focuses on identifying sales opportunities, renewals, and upselling products and services.

You will collaborate with sales teams to generate leads and qualify customers, maintaining product knowledge and industry awareness. The position involves asking tailored questions to understand customer needs and to map them to the right

Qualifications

• Must have right to live and work in the country.
• At least 6 months of relevant experience.

Responsibilities

• Handle residential customer inquiries via calls from IVR or transfers.
• Identify sales opportunities, upsell products and services, and manage renewals from customers.
• Collaborate with sales teams to build and manage opportunity lists.
• Research prospects, gather company information, and generate new leads.
• Ask diagnostic questions to uncover key business issues and buying process.
• Articulate product differentiators and value.
• Maintain knowledge of products, services, industry trends, and competitors.
• Develop and execute inside sales strategies.
• Coordinate with Business Units and Partners on opportunities.

Skills

Standard Voice Profile

Job description

Job Description:

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Customer Service Associate WORK SETUP: Return to Office OVERALL PURPOSE: Our Service team are the first point of contact for existing residential customer enquiries, taking the calls from the IVR or transferred from other departments. They ask effective questions in order to understand the call and determine who should handle it. RESPONSIBILITIES:
• Identify business development opportunities and process plan renewals, recommend product changes, upsell additional products and services, acquire new customers and cater to customers moving in and out of homes, Broadband Sales, Solar opportunities, etc.
• Work with sales teams to create and manage a list of opportunities
• Conduct research to gather prospect company information and create new leads, discovering and qualifying new leads
• Ask questions to prospects to identify key business issues/needs, positive business outcomes, minimum required capabilities, metrics and to understand each prospect’s buying process.
• Effectively articulate the value of the products' unique differentiators.
• Learn and maintain basic knowledge of products and services, the industry and industry trends, and our competition
• Develop and execute inside sales strategy
• Partner with the different Business units, and Strategic Partners to identify sales strategy for opportunities.
• Follow consultative selling approach to link a prospect's needs with the proper solutions. OTHERS: Project Shift Schedule: Morning Shift Project Rest Day: Weekends Off Project/Team Location: Quezon Cyberpark Tower 3

SKILL AND QUALIFICATIONS:

• Standard Voice Profile
• At least 6 months of relevant experience