DE033174-Customer Service New Associate

Accenture PLC; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Accenture PLC in the Philippines invites applications for a Customer Service New Associate on a Return to Office basis in Quezon City. The role focuses on delivering a positive customer experience with empathy and patience, helping users resolve issues efficiently.

Responsibilities emphasize excellent written and verbal communication, problem solving, and strict data privacy. No domain experience is required for CL 13s; standard customer service skills are sufficient.

Qualifications

• Standard customer service profile; no domain required.
• No experience required for CL 13s.

Responsibilities

• Customer Service Mindset: maintain a customer-first approach to resolve issues efficiently.
• Communication Skills: clear written and verbal communication; explain complex concepts simply.
• Problem Solving Skills: identify problems quickly and provide effective solutions.
• Confidential and Data Privacy: respect user privacy and comply with laws/regulations.

Skills

Customer service mindset

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Customer Service New Associate

WORK SETUP: Return to Office

RESPONSIBILITIES

• Customer Service Mindset: All Supplier personnel should maintain a customer-first approach in all interactions. Supplier personnel should be empathetic, patient, and have a strong desire to help users resolve their issues efficiently. The ultimate aim is to provide a positive customer experience.
• Communication Skills: Excellent written and verbal communication skills are crutial for these roles hereunder. Associates should be able to express ideas clearly and explain complex concepts in simple terms. Supplier personnel should also have the ability to listen effectively to understand the user's issue fully before offering solution.
• Problem Solving Skills: The ability to quickly identify problems and provide effective solution is vital. This requires a combination of analytical thinking and creativity.
• Confidential and Data Privacy: Associates should respect user privacy and maintain the confidentiality of sensitive information, adhering to the company's privacy and any relevant laws and regulations.
• OTHERS: Project Shift Schedule: RotationProject Rest Day: RotationProject/Team Location: Quezon City, Gateway Tower 2

SKILL AND QUALIFICATIONS

• Standard Customer Service profile; no domain
• No experience required for CL 13s

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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