DE033455-Customer Service New Associate

8003 Accenture Inc Company; Muntinlupa; On-site; PHP 201,000 - 268,000; Full time

Job summary

Accenture is seeking a Customer Service New Associate to handle inbound calls, process billing requests, and assist with account inquiries from the Muntinlupa site. This back-office/phone-based role requires a standard voice profile and no prior experience.

The position operates on a return-to-office setup with rotating shift schedules, offering exposure to a global services environment and opportunities for growth within Accenture's customer care operations.

Qualifications

• Standard Voice Profile required.
• No experience required.

Responsibilities

• Process billing requests.
• Facilitate upgrades.
• Provide solutions to account information inquiry.
• Conduct basic troubleshooting.
• Process other pertinent account-specific tasks.
• Provide excellent customer experience.

Skills

Standard Voice Profile

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Customer Service New Associate

WORK SETUP: Return to Office

OVERALL PURPOSE:

Process billing requests, upgrades, account information inquiry, basic troubleshooting, and other pertinent account-specific tasks for customers through inbound calls.

RESPONSIBILITIES:

• Process billing request
• Facilitate upgrades.
• Provide solutions to account information inquiry.
• Conduct basic troubleshooting.
• Process other pertinent account-specific tasks
• Provide excellent customer experience.

OTHERS:

Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Muntinlupa

SKILL AND QUALIFICATIONS:

• Standard Voice Profile
• No experience required

ABOUT ACCENTURE

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.

We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.

Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.

Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships.

We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators.

We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients.

Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.

Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture