Order to Cash (OTC) - Experienced Hire

8003 Accenture Inc Company; Quezon City; On-site; PHP 450,000 - 750,000; Full time

Job summary

Accenture is seeking a detail-oriented OTC professional to support end-to-end revenue cycle operations in the Philippines. You will manage order management, billing, collections, cash application, and AR processes while ensuring adherence to policies and SLAs.

The role requires collaboration with internal teams, resolving payment discrepancies, and supporting period-end activities. This position is suitable for those with OTC/AR experience and strong communication skills, with office-based work

Qualifications

• Bachelor’s degree in accounting, finance, or related field.
• 2+ years in OTC/AR/billing, or equivalent experience.
• 5+ years in lead or supervisory roles with OTC end-to-end experience.

Responsibilities

• Manage end-to-end OTC processes including order to cash.
• Generate invoices and perform billing adjustments as needed.
• Monitor overdue invoices and drive collections.
• Perform cash application and post customer payments.
• Reconcile accounts and support period-end activities.
• Respond to customer inquiries and resolve disputes.

Skills

OTC knowledge

Accounts Receivable

Billing & Invoicing

Cash Allocation

Analytical skills

Communication

Education

Bachelor's Degree in Accountancy or related field

Tools

SAP

Oracle

Salesforce

Microsoft Dynamics

NetSuite

Job description

RESPONSIBILITIES

• We are seeking a detail-oriented and customer-focused Order to Cash (OTC) Professional to support end-to-end revenue cycle operations, including order management, billing, collections, cash application, and accounts receivable processes.
• The successful candidate will be responsible for ensuring timely and accurate customer invoicing, payment collections, cash application, account reconciliation, and resolution of customer inquiries while maintaining compliance with company policies and service level agreements.
• This role is ideal for professionals with experience in OTC, Accounts Receivable, Billing, Collections, or Customer Financial Services within a shared services, BPO, or corporate finance environment.
• Manage end-to-end Order to Cash (OTC) processes, including order management, billing, collections, cash application, and accounts receivable activities.
• Process and maintain customer sales orders and order-related transactions.
• Generate customer invoices and perform billing adjustments as necessary.
• Monitor customer accounts and follow up on overdue invoices to ensure timely collections.
• Perform cash application activities, including posting and allocating customer payments.
• Investigate and resolve payment discrepancies, deductions, claims, and disputes.
• Perform customer account reconciliations and ensure accurate receivables balances.
• Support period-end activities related to accounts receivable and billing functions.
• Respond to customer inquiries regarding invoices, payments, deductions, and account balances.
• Collaborate with internal stakeholders to resolve customer issues and improve cash flow performance.
• Support audit requirements and maintain compliance with company policies and controls.
• Identify process improvement opportunities and contribute to operational excellence initiatives.
• For senior roles, provide process guidance, coaching, stakeholder management, and escalation support.

SKILL AND QUALIFICATIONS

• Bachelor's Degree in Accountancy, Accounting Technology, Finance, Business Administration, Management, or related field.
• SME/Subject Matter Expert: At least 2 years of relevant in Order to Cash (OTC), Accounts Receivable (AR), Billing, Collections, Cash Application, or Customer Financial Operations
• Team Lead/Managerial Role: At least 5 years of experience with exposure to end-to-end Order to Cash (OTC) processes and have at least 1 year Leadership, coaching, supervisory, or people management experience
• Hands-on experience in: Accounts Receivable (AR) Customer Billing and Invoicing Collections and Credit Management Cash Application and Payment Allocation Order Management and Sales Order Processing Deductions / Claims Management Account Reconciliations Customer Service and Inquiry Resolution
• Experience in Shared Services, BPO, Global Business Services, or Multinational Operations is an advantage
• Exposure to ERP systems and billing platforms is an advantage such as: SAP Oracle Salesforce Microsoft Dynamics NetSuite Other AR, Billing, or Collection platforms
• Experience in process improvements, automation, migration, or transition projects is an advantage.
• Strong analytical, problem-solving, and communication skills.
• Amenable to work Full Work in Office in Quezon City, Mandaluyong, Taguig, or Alabang Willing to work in any shifts i.e. night shift, graveyard schedule etc.
• #LI-PH

ABOUT ACCENTURE

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

We believe that no one should be discriminated against because of their differences.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.

Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators.

We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients.

With us, you’ll continue to learn and grow so you can advance in your career.

Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.

Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture