DE033294-Order To Cash Ops Analyst

Accenture in the Philippines; Quezon City; On-site; PHP 350,000 - 520,000; Full time

Job summary

Accenture in the Philippines is seeking an Order to Cash Ops Analyst to execute OTC processes with emphasis on efficiency and first-time quality. Responsibilities include billing, cash application, collections, and dispute resolution, with a focus on process improvement.

The role requires handling end-to-end OTC tasks, cross-functional collaboration, and participation in month-end close, while working a night shift on a return-to-office setup in Quezon City.

Qualifications

• At least 6 months of relevant OTC experience.

Responsibilities

• Manage end-to-end Order to Cash processes, including order management, invoicing, and cash application.
• Ensure timely and accurate billing and invoicing of customer orders.
• Post customer payments accurately and promptly, including checks, EFT/wire transfers, and bank adjustments.
• Monitor and manage customer accounts to ensure timely collections and resolution of outstanding balances.
• Review, research, and resolve customer deductions and disputes.
• Conduct new customer credit reviews and periodic credit assessments to determine appropriate credit limits.
• Handle order holds/releases and review payment term change requests.
• Perform daily oversold reviews and reporting to manage credit risk.
• Collaborate with internal teams and stakeholders to resolve order and payment issues.
• Provide regular updates on the status of Order to Cash processes and customer portfolios.
• Support month-end close activities and manage the accounts receivable subledger.
• Ensure compliance with company policies and procedures, including Accenture Standard Operational Maturity.
• Continuously seek opportunities to improve Order to Cash processes and enhance service delivery.

Skills

OTC experience

Billing

Credit risk assessment

Job description

Job Description:

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE

Order to Cash Ops Analyst

WORK SETUP

Return to Office

OVERALL PURPOSE

The Order to Cash Associate is tasked with executing Order to Cash processes with a strong emphasis on efficiency, first-time quality, and continuous process improvement. This role encompasses processing accounts receivable (AR) transactions, including billing, posting customer payments, and handling.

RESPONSIBILITIES

• Manage end-to-end Order to Cash processes, including order management, invoicing, and cash application.
• Ensure timely and accurate billing and invoicing of customer orders.
• Post customer payments accurately and promptly, including checks, EFT/wire transfers, and bank adjustments.
• Monitor and manage customer accounts to ensure timely collections and resolution of outstanding balances.
• Review, research, and resolve customer deductions and disputes.
• Conduct new customer credit reviews and periodic credit assessments to determine appropriate credit limits.
• Handle order holds/releases and review payment term change requests.
• Perform daily oversold reviews and reporting to manage credit risk.
• Collaborate with internal teams and stakeholders to resolve order and payment issues.
• Provide regular updates on the status of Order to Cash processes and customer portfolios.
• Support month-end close activities and manage the accounts receivable subledger.
• Ensure compliance with company policies and procedures, including Accenture Standard Operational Maturity.
• Continuously seek opportunities to improve Order to Cash processes and enhance service delivery.

OTHERS

Project Shift Schedule: Night Shift

Project Rest Day: Weekends Off

Project/Team Location: Quezon Cyberpark Tower 3

SKILL AND QUALIFICATIONS

• At least 6 months of relevant experience in OTC specific to Order Management sub-process