DE033391-Order to Cash Ops Specialist

Accenture; Pateros; On-site; PHP 600,000 - 900,000; Full time

Job summary

Accenture is seeking an Order to Cash Ops Specialist to support the OTC Team Lead in Manila. The role focuses on ensuring timely invoicing, accurate billing data, and ongoing process improvement.

Morning shift, return to office in Taguig/Uptown Bonifacio area, with supervision of AR processing staff. Candidates should have 5–7 years of relevant experience, including 3 years in supervision, and familiarity with Sales/Order Management, Billing, or Collections.

Qualifications

• 5 to 7 years of relevant experience; 3 years of supervisory experience.
• Must have experience in at least one sub-process: Sales/Order Management, Billing, Collections, Deductions Management, or Cash Application.

Responsibilities

• Assist the OTC Team Lead in meeting daily productivity and accuracy targets.
• Provide day-to-day direction and supervision to the group, conducting workload studies and evaluating staff.
• Ensure timely sending of invoices and completeness of supporting documents for the billing team.
• Validate billing data against sales orders and purchase orders and resolve discrepancies.
• Monitor team productivity and accuracy and implement corrective actions.
• Understand and perform AR lead responsibilities and assist AR processors with day-to-day questions.
• Support OTC Team Lead in supervising AR processing staff in Manila DC.
• Assist in Continuous Improvement initiatives and adhere to client policies and regulatory requirements.
• Escalate production issues to the OTC Team Lead and ensure work aligns with SLAs and metrics.
• Assist in creating Performance Improvement Plans for the team.

Skills

Supervisory experience

OTC/Billing experience

Process knowledge

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Order to Cash Ops Specialist

WORK SETUP: Return to Office

OVERALL PURPOSE:

• The person will assist the OTC Team Lead in meeting the daily productivity and accuracy targets and other deliverables as assigned.
• May be assigned complex activities depending upon business requirements

RESPONSIBILITIES:

• Responsible for the activities assigned by the OTC Team Lead.
• Provides a day-to-day work to the group, conducts workload studies, plans activities, sets direction, and provides supervision to and evaluation of direct reports
• Ensure timely sending of invoices to customers and completeness of supporting documents of the billing team.
• Act as first level of escalation validating the accuracy of billing data against sales order, customer’s purchase order, etc and immediately resolve any discrepancies noted
• Monitor team productivity and accuracy, identifying areas for improvement and implementing corrective actions.
• Understand and perform AR lead role.
• Assist AR processors with questions and problems related day to day transaction processing.
• Assist the OTC Team Lead in supervising the activities performed by the regular AR processing team within Manila DC.
• Ability to provide assistance to the staff
• Actively seeks opportunities for Continuous Improvement initiatives.
• Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.
• Escalates production issues to OTC Team Lead as appropriate.
• Ensures all work is performed in accordance with SLAs and metrics.
• Assists in the creation of Performance Improvement Plans (PIPs) for Team

Members not meeting expected production or quality targets, monitors program for a defined period

• May be assigned complex activities depending upon business requirements

OTHERS: Project Shift Schedule: Morning Shift Project Rest Day: Weekends Off Project/Team Location: Taguig, Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS:

• 5 to 7 years of relevant experience; 3 years of supervisory experience
• Should consider at least 1 of the following sub-processes:

1. Sales/Order Management 2. Billing 3. Collections 4. Deductions Management 5. Cash Application

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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