DE032016-Order To Cash Ops Sr Analyst

Accenture in the Philippines; Quezon City; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Accenture in the Philippines is seeking an Order to Cash Operations Senior Analyst to assist the OTC Team Lead in achieving daily productivity and accuracy targets. The role involves supervising a team, ensuring timely invoicing, and resolving billing discrepancies while supporting AR processes in Manila.

The position is hybrid with the Quezon City location, and occasional complex tasks may be assigned based on business needs.

Qualifications

• 1-2-year supervisory experience.
• At least 3 years of relevant experience in at least 1 of: Sales/Order Management, Billing, Collections, Deductions Management, Cash Application.

Responsibilities

• Assist OTC Team Lead in meeting daily productivity and accuracy targets and other deliverables.
• Provide day-to-day supervision of the group and evaluation of direct reports.
• Ensure timely sending of invoices and completeness of supporting documents for billing.
• Act as first level escalation validating billing data against orders and POs.
• Monitor team productivity and accuracy and implement corrective actions.
• Understand and perform AR lead role and assist AR processors with day-to-day questions.
• Supervise activities of the AR processing team in Manila DC and support staff.
• Seek opportunities for Continuous Improvement initiatives.
• Comply with client policies and regulatory requirements; escalate production issues when needed.
• Perform other assigned complex activities as required.

Job description

Job Description:

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Order to Cash Ops Sr Analyst WORK SETUP: Hybrid OVERALL PURPOSE:


• The person will assist the OTC Team Lead in meeting the daily productivity and accuracy targets and other deliverables as assigned.


• May be assigned complex activities depending upon business requirements


• Responsible for the activities assigned by the OTC Team Lead.


• Provides a day-to-day work to the group, conducts workload studies, plans activities, sets direction, and provides supervision to and evaluation of direct reports


• Ensure timely sending of invoices to customers and completeness of supporting documents of the billing team.


• Act as first level of escalation validating the accuracy of billing data against sales order, customer's purchase order, etc and immediately resolve any discrepancies noted


• Monitor team productivity and accuracy, identifying areas for improvement and implementing corrective actions.


• Understand and perform AR lead role.


• Assist AR processors with questions and problems related day to day transaction processing.


• Assist the OTC Team Lead in supervising the activities performed by the regular AR processing team within Manila DC.


• Ability to provide assistance to the staff


• Actively seeks opportunities for Continuous Improvement initiatives.


• Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.


• Escalates production issues to OTC Team Lead as appropriate.


• Ensures all work is performed in accordance with SLAs and metrics.


• Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period


• May be assigned complex activities depending upon business requirements

OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Quezon City, Gateway Tower 2

SKILL AND QUALIFICATIONS:

• 1-2-year supervisory experience


• At least 3 years of relevant experience in at least 1 of the following sub-processes: Sales/Order Management Billing Collections Deductions Management Cash Application