DE033391-Order To Cash Ops Specialist

Accenture in the Philippines; Taguig; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Accenture in the Philippines is seeking an Order to Cash Ops Specialist to support the OTC Team Lead in achieving daily productivity and accuracy targets. The role involves supervising a team in Manila, ensuring timely invoicing, validating data against orders, and driving continuous improvement.

The candidate will lead the AR process, assist staff with daily processing questions, and ensure compliance with SLAs, policies, and regulatory requirements. Morning shift; Taguig location.

Qualifications

• 5 to 7 years of relevant experience with at least 3 years in a supervisory role.
• Experience across sub-processes such as Sales/Order Management, Billing, Collections, Deductions Management, Cash Application.
• Willingness to work in Taguig with morning shift requirements.

Responsibilities

• Assist the OTC Team Lead in meeting daily productivity and accuracy targets and other deliverables.
• Provide day-to-day leadership to the group, conduct workload studies, plan activities, set direction, supervise and evaluate direct reports.
• Ensure timely sending of invoices to customers and completeness of billing documents.
• Validate billing data against sales orders and purchase orders, and resolve discrepancies.
• Monitor productivity and accuracy, identify improvement areas and implement corrective actions.
• Understand and perform AR lead role and assist AR processors with day-to-day processing questions.
• Supervise regular AR processing team within Manila DC under OTC Team Lead.
• Support staff and actively pursue Continuous Improvement initiatives.
• Comply with client policies, procedures, and regulatory requirements; escalate production issues as needed.
• Ensure adherence to SLAs and performance metrics; participate in creating and monitoring PIPs for underperforming members.
• May take on complex activities per business needs.

Skills

5-7 years relevant experience

Supervisory experience

OTC / order to cash experience

Billing knowledge

Job description

Job Description:

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Order to Cash Ops Specialist WORK SETUP: Return to Office OVERALL PURPOSE:
• The person will assist the OTC Team Lead in meeting the daily productivity and accuracy targets and other deliverables as assigned.

Responsibilities:

• Responsible for the activities assigned by the OTC Team Lead.
• Provides a day-to-day work to the group, conducts workload studies, plans activities, sets direction, and provides supervision to and evaluation of direct reports
• Ensure timely sending of invoices to customers and completeness of supporting documents of the billing team.
• Act as first level of escalation validating the accuracy of billing data against sales order, customer's purchase order, etc and immediately resolve any discrepancies noted
• Monitor team productivity and accuracy, identifying areas for improvement and implementing corrective actions.
• Understand and perform AR lead role.
• Assist AR processors with questions and problems related day to day transaction processing.
• Assist the OTC Team Lead in supervising the activities performed by the regular AR processing team within Manila DC.
• Ability to provide assistance to the staff
• Actively seeks opportunities for Continuous Improvement initiatives.
• Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.
• Escalates production issues to OTC Team Lead as appropriate.
• Ensures all work is performed in accordance with SLAs and metrics.
• Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
• May be assigned complex activities depending upon business requirements OTHERS: Project Shift Schedule: Morning Shift Project Rest Day: Weekends Off Project/Team Location: Taguig, Uptown Bonifacio Tower 3

Skill and Qualifications:

• 5 to 7 years of relevant experience; 3 years of supervisory experience
• Should consider at least 1 of the following sub-processes: 1. Sales/Order Management 2. Billing 3. Collections 4. Deductions Management 5. Cash Application