DE033151-Instructor Senior Analyst

Accenture in the Philippines; Quezon City; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Accenture in the Philippines is seeking an experienced Instructor Senior Analyst to lead and deliver training programs from the Quezon City office. You will manage batches, design courses, and collaborate with business teams to raise performance.

The role requires at least 2 years in training/learning and at least 6 months in a contact center, with strong individual contributor skills and a customer-centric mindset. Return to office setup is required, with rotation in shifts.

Qualifications

• Standard trainer profile.
• At least 2 years' experience in the field of training/learning.
• At least 6 months Contact Center experience.
• Individual Contributor role.
• No domain required.

Responsibilities

• Manage training batches of 5–25 participants per schedule.
• Lead training projects.
• Deliver process/policy training in classroom or online environments.
• Develop and deliver training courses for different trainees/markets/products.
• Identify and assess training needs to bridge gaps for better understanding of policies.
• Lead process RCA and build training plans.
• Track and report training activities for new batches.
• Participate in policy briefings to ensure alignment with local conditions.
• Collaborate with business teams to improve performance through coaching.

Skills

Trainer profile

Training/learning experience

Contact center exposure

Individual contributor

Job description

Job Description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE

Position Title

Instructor Senior Analyst

Work Setup

Return to Office

Responsibilities

• Manage Training batches of 5 to 25 HC per Training schedule.
• Lead training projects.
• Deliver process/product/policy training in classroom/online environment.
• Develop and deliver training courses for different trainees/markets/products.
• Identify and assess training needs of the team to bridge any process/policy gaps for better performance and understanding about the policy.
• Lead all Process RCA and build training plan to deliver.
• Track and Report all Training activities of New Batches
• Participate/lead policy briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions.
• Work with business team to achieve top performance, including group coaching, bottom performers identification and training.

Others

Project Shift Schedule: Rotation

Project Rest Day: Rotation

Project/Team Location: Quezon Gateway Tower 2

Skill and Qualifications

• Standard Trainer Profile
• At least 2 years' experience in the field of training/learning
• At least 6 months Contact Center experience
• Individual Contributor
• No domain