DE033145-Delivery Operations Senior Analyst

Accenture in the Philippines; Mandaluyong; On-site; PHP 700,000 - 1,200,000; Full time

Job summary

Accenture in the Philippines is seeking a Delivery Operations Senior Analyst in Mandaluyong to support US Trade Promotions Management with day-to-day operations and to co-lead projects for optimization. The role focuses on customer planning support, issue management, and performance measurement to ensure timely, accurate service delivery.

Key responsibilities include executing Trade Promotions Management activities, achieving SLAs, preparing updates for key customers, and driving continuous

Qualifications

• At least 1 year of experience in Trade Promotions.
• Flexible to consider Billing or Order Management roles.

Responsibilities

• Executes Trade Promotions Management/Customer Planning Support, including customer planning requests and sales team requests related to customer forms management and PlanEx.
• Manage issues raised by the Sales Team, deciding what can be resolved by the team and what needs escalation.
• Achieve Service Level Agreement and lead Metrics Reporting for Sales Planning Support.
• Prepare Monthly and Quarterly Updates for key customers and projects.
• Identify and lead Continuous Improvement opportunities for US Trade Promotions Management and Manila operations.
• Seek and lead new opportunities to expand the Trade Promotions Management/Sales Planning capabilities; prepare business cases for new intake.

Skills

Detail-oriented

Analytical thinking

Communication skills

Leadership

Teamwork

Tools

SAP Trade Promotions Management (PlanEx)

High Radius (Reset Deductions)

JDA software

Excel

Job description

Job Description

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Delivery Operations Senior Analyst WORK SETUP: RTO OVERALL PURPOSE: Overall Purpose of the Job 1. Support US Trade Promotions Management with day-to-day operational requirements and engagements with US Sales 2. Co-lead projects and optimization initiatives of Trade Promotions Management RESPONSIBILITIES: Trade Promotions Management / Customer Planning Support
• Executes Trade Promotions Management/Customer Planning Support, to include customer planning requests, sales team requests related to customer forms management, PlanEx, execution to delivery, including evaluation and regular checkpoints with the team and customers
• Manage issues that will be sent by the Sales Team by identifying which issues/requests can be resolved/completed by the team and which issues/requests needs escalation/endorsement
• Achieve Service Level Agreement and lead Metrics Reporting for Sales Planning Support
• Help prepare Monthly and Quarterly Updates for key customers Project Management/ Continuous Improvement/ Others
• Identify and lead Continuous Improvement opportunities for both US Trade Promotions Management and Manila's operations
• Seek and lead new opportunities to expand the Sales Services' Trade Promotions Management/Sales Planning Capabilities. Prepare Business Case for new intake and utilize Project Management Tools. Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:
• Knowledgeable in Trade Promotions, Billings and Planograms
• Technical Ability: SAP Trade Promotions Management (PlanEx), High Radius (for Reset Deductions only) and JDA software
• Proficient in Excel. Ability to quickly learn and assess viability of other analytic tools.
• Prioritization: must be able to manage multiple and sometimes conflicting or ambiguous priorities, extended work schedules, and short time constraints.
• Detail-oriented and analytical thinker
• Excellent oral and written communication skills Competencies Leadership: Understands and promotes a shared vision; promotes understanding and a positive attitude toward the changing environment; ensures that others have the tools and resources to excel; seeks and creates opportunities to build and expand the business; stays on task and is not discouraged when dealing with changing priorities; attacks multiple issues and tasks at one time. Team Approach: Initiates and fosters open dialogue across the organization; integrates individual, group, and organizational goals; collaborates with others to increase opportunities for success; focuses the team on ensuring, enhancing, and exceeding customer expectations; forms alliances and coalitions across functional areas; recognizes the interdependence of team members throughout the organization. Customer Focused and Results Oriented: Understands issues from the customers' perspective; considers the impact of decisions, processes, services on the customer; demonstrates passion for providing excellent customer service; treats customers with respect and care and uses a variety of approaches to identify customer needs; conveys a sense of urgency to get things done; ensures that there are necessary resources available for resolution of escalated customer issues; monitors the quality resolution of customer issues. Problem Solving: Detail-oriented; uses rigorous logic and methods to solve difficult problems with effect
• OTHERS: Project Shift Schedule: Rotation Shift Project Rest Day: Weekends Off Project/Team Location: Mandaluyong, Robinsons Cybergate Tower 2

SKILLS AND QUALIFICATIONS

At least 1 year of relevant experience in Trade Promotions Should be flexible to consider Billing and/or Order Management profile