DE033053-Delivery Operations Senior Analyst

Accenture in the Philippines; Mandaluyong; Hybrid; PHP 60,000 - 110,000; Full time

Job summary

Accenture in the Philippines is looking for a Delivery Operations Senior Analyst to support US Trade Promotions Management in a hybrid setup. The role involves coordinating customer planning requests, sales team support, and adherence to service levels while coordinating with the Client Business Platform Manila operations.

The position emphasizes delivery optimization, continuous improvement, and collaboration with cross-functional teams to ensure timely execution and customer satisfaction.

Qualifications

• At least 1 year of relevant experience in Trade Promotions.

Responsibilities

• Execute Trade Promotions Management / Customer Planning Support tasks, including customer planning requests, sales team requests related to customer forms management, PlanEx, and delivery.
• Manage issues raised by Sales Team, determine what can be resolved by the team and what requires escalation or endorsement.
• Achieve Service Level Agreement and lead Metrics Reporting for Sales Planning Support; assist in preparing Monthly and Quarterly updates for key customers.
• Identify and lead Continuous Improvement opportunities for US Trade Promotions Management and Client Business Platform Manila’s operations; propose new intake opportunities and prepare business cases.

Skills

Trade Promotions Management

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Delivery Operations Senior Analyst

WORK SETUP: Hybrid

OVERALL PURPOSE

• Support US Trade Promotions Management with day-to-day operational requirements and engagements with US Sales
• Co-lead projects and optimization initiatives of both Client Business Platform and Trade Promotions Management

RESPONSIBILITIES

Major Duties/Responsibilities: Identify the major duties/responsibilities of the job. List the percentage of the incumbent's time that will be spent on each major duty/responsibility. Total should not exceed 100 percent. It is not necessary to list duties/responsibilities that represent less than 10 percent of time.

Trade Promotions Management / Customer Planning Support

• Executes Trade Promotions Management /Customer Planning Support, to include customer planning requests, sales team requests related to customer forms management, PlanEx, execution to delivery, including evaluation and regular checkpoints with the team and customers
• Manage issues that will be sent by the Sales Team by identifying which issues/requests can be resolved/completed by the team and which issues/requests needs escalation/endorsement
• Achieve Service Level Agreement and lead Metrics Reporting for Sales Planning Support
• Help prepare Monthly and Quarterly Updates for key customers

Project Management/ Continuous Improvement/ Others

• Identify and lead Continuous Improvement opportunities for both US Trade Promotions Management and Client Business Platform Manila’s operations
• Seek and lead new opportunities to expand the Sales Services’ Trade Promotions Management /Sales Planning Capabilities. Prepare Business Case for new intake and utilize Project Management Tools.

Competencies

Leadership

Understands and promotes a shared vision; promotes understanding and a positive attitude toward the changing environment; ensures that others have the tools and resources to excel; seeks and creates opportunities to build and expand the business; stays on task and is not discouraged when dealing with changing priorities; attacks multiple issues and tasks at one time.

Team Approach

Initiates and fosters open dialogue across the organization; integrates individual, group, and organizational goals; collaborates with others to increase opportunities for success; focuses the team on ensuring, enhancing, and exceeding customer expectations; forms alliances and coalitions across functional areas; recognizes the interdependence of team members throughout the organization.

Customer Focused and Results Oriented

Understands issues from the customers’ perspective; considers the impact of decisions, processes, services on the customer; demonstrates passion for providing excellent customer service; treats customers with respect and care and uses a variety of approaches to identify customer needs; conveys a sense of urgency to get things done; ensures that there are necessary resources available for resolution of escalated customer issues; monitors the quality resolution of customer issues.

Problem Solving

Detailed oriented; uses rigorous logic and methods to solve difficult problems with effective solutions; effectively researches and probes all sources for answers; can see/recognize hidden problems and look beyond the obvious.

Learning

Learns from personal successes and failures and those of others and applies learning to new situations; learns quickly when facing new problems; versatile.

OTHERS:

• Project Shift Schedule: Rotation
• Project Rest Day: Weekends Off
• Project/Team Location: Mandaluyong, Robinsons Cybergate Tower 2

SKILLS AND QUALIFICATIONS:

Trade Promotions Management Profile

At least 1 year of relevant experience in Trade Promotions