DE033145-Delivery Operations Senior Analyst

Freelio; Mandaluyong; On-site; PHP 900,000 - 1,400,000; Full time

Job summary

Accenture is seeking a Delivery Operations Senior Analyst to support US Trade Promotions Management from Mandaluyong. Responsibilities include handling customer planning requests, resolving sales-related issues, and maintaining SLA metrics.

The role emphasizes continuous improvement and cross-functional collaboration with Manila operations. The candidate will utilize SAP TPM (PlanEx), High Radius, and JDA to optimize promotions and billing processes, while leveraging strong Excel and analytical

Qualifications

• 1+ year of experience in Trade Promotions or related area.
• Strong Excel and data analysis skills.
• Excellent written and verbal communication abilities.

Responsibilities

• Execute Trade Promotions Management and Customer Planning Support from requests to delivery.
• Manage issues from the Sales team and determine escalation paths.
• Achieve SLA and lead metrics reporting for Sales Planning Support.
• Prepare monthly and quarterly updates for key customers.
• Identify and lead continuous improvement opportunities for Trade Promotions Management.

Skills

Excel

Analytical thinking

Communication skills

Prioritization

Multi-tasking

Tools

SAP TPM (PlanEx)

High Radius

JDA software

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---POSITION TITLE: Delivery Operations Senior AnalystWORK SETUP: RTOOVERALL PURPOSE:Overall Purpose of the Job1. Support US Trade Promotions Management with day-to-day operational requirements and engagements with US Sales2. Co-lead projects and optimization initiatives of Trade Promotions ManagementRESPONSIBILITIES:Trade Promotions Management / Customer Planning Support• Executes Trade Promotions Management/Customer Planning Support, to include customer planning requests, sales team requests related to customer forms management, PlanEx, execution to delivery, including evaluation and regular checkpoints with the team and customers• Manage issues that will be sent by the Sales Team by identifying which issues/requests can be resolved/completed by the team and which issues/requests needs escalation/endorsement• Achieve Service Level Agreement and lead Metrics Reporting for Sales Planning Support• Help prepare Monthly and Quarterly Updates for key customersProject Management/ Continuous Improvement/ Others• Identify and lead Continuous Improvement opportunities for both US Trade Promotions Management and Manila’s operations• Seek and lead new opportunities to expand the Sales Services’ Trade Promotions Management/Sales Planning Capabilities. Prepare Business Case for new intake and utilize Project Management Tools.Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:• Knowledgeable in Trade Promotions, Billings and Planograms• Technical Ability: SAP Trade Promotions Management (PlanEx), High Radius (for Reset Deductions only) and JDA software• Proficient in Excel. Ability to quickly learn and assess viability of other analytic tools.• Prioritization: must be able to manage multiple and sometimes conflicting or ambiguous priorities, extended work schedules, and short time constraints.• Detail-oriented and analytical thinker• Excellent oral and written communication skillsCompetenciesLeadership: Understands and promotes a shared vision; promotes understanding and a positive attitude toward the changing environment; ensures that others have the tools and resources to excel; seeks and creates opportunities to build and expand the business; stays on task and is not discouraged when dealing with changing priorities; attacks multiple issues and tasks at one time.Team Approach: Initiates and fosters open dialogue across the organization; integrates individual, group, and organizational goals; collaborates with others to increase opportunities for success; focuses the team on ensuring, enhancing, and exceeding customer expectations; forms alliances and coalitions across functional areas; recognizes the interdependence of team members throughout the organization.Customer Focused and Results Oriented: Understands issues from the customers’ perspective; considers the impact of decisions, processes, services on the customer; demonstrates passion for providing excellent customer service; treats customers with respect and care and uses a variety of approaches to identify customer needs; conveys a sense of urgency to get things done; ensures that there are necessary resources available for resolution of escalated customer issues; monitors the quality resolution of customer issues.Problem Solving: Detail-oriented; uses rigorous logic and methods to solve difficult problems with effectOTHERS:Project Shift Schedule: Rotation ShiftProject Rest Day: Weekends OffProject/Team Location: Mandaluyong, Robinsons Cybergate Tower 2SKILLS AND QUALIFICATIONS:At least 1 year of relevant experience in Trade PromotionsShould be flexible to consider Billing and/or Order Management profileAbout AccentureAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.