Accounts Receivable Collections Associate (Voice)

Accenture; Metro Manila; On-site; PHP 357,000 - 580,000; Full time

Job summary

Accenture Philippines is seeking a Collections Associate to join our Order-to-Cash team in Manila. You will manage customer accounts, collect invoices, and support payment issue resolution to improve cash flow.

The role requires a bachelor’s degree in Accounting/Finance, up to 6 months in Collections or AR, strong analytical and communication skills, and willingness to work onsite in Quezon City, Mandaluyong, Taguig, or Alabang with night/shift flexibility.

Qualifications

• Bachelor's degree in Accounting, Finance, Business, or a related field.
• At least 6 months of Collections, Accounts Receivable, or Customer Account Management experience.
• Experience in collections, aging reports, dispute resolution, cash application support, or account reconciliations.
• Strong analytical, problem-solving, and communication skills.
• Knowledge of credit and collections processes.

Responsibilities

• Manage customer accounts and collect outstanding invoices.
• Follow up on overdue balances through calls and emails.
• Investigate and resolve payment disputes, deductions, and billing issues.
• Perform account reconciliations and validate outstanding balances.
• Partner with internal teams to support payment collection.
• Support month-end reporting and process improvement initiatives.

Skills

Analytical skills

Problem solving

Communication skills

Credit/collections knowledge

Education

Bachelor's degree in Accounting, Finance, or Business

Tools

SAP

Oracle

Salesforce

Microsoft Dynamics

NetSuite

Job description

Role Summary

Join our Order-to-Cash team as a Collections Associate and help drive timely collections, resolve payment issues, and improve cash flow performance.

What You'll Do

• Manage customer accounts and collect outstanding invoices
• Follow up on overdue balances through calls and emails
• Investigate and resolve payment disputes, deductions, and billing issues
• Perform account reconciliations and validate outstanding balances
• Partner with internal teams to support payment collection
• Support month-end reporting and process improvement initiatives

What We're Looking For

• Bachelor's degree in Accounting, Finance, Business, or a related field
• At least 6 months of Collections, Accounts Receivable, or Customer Account Management experience
• Experience in collections, aging reports, dispute resolution, cash application support, or account reconciliations
• Strong analytical, problem-solving, and communication skills
• Knowledge of credit and collections processes
• Amenable to work onsite in Quezon City, Mandaluyong, Taguig, or Alabang
• Willing to work in a night shift or shifting schedule

Good to Have

• Shared Services, BPO, or Global Business Services experience
• Experience with SAP, Oracle, Salesforce, Microsoft Dynamics, NetSuite, or similar platforms
• Exposure to billing, cash application, or dispute management processes
• Customer service and stakeholder management experience

Benefits You Can Look Forward To

• HMO on Day 1
• Free medicines*
• Paid vacation and sick leave
• Performance incentives
• Learning and certification programs
• Career growth opportunities

*Terms and conditions apply.