DE033391-Order to Cash Ops Specialist

Accenture PLC; Taguig; On-site; PHP 700,000 - 980,000; Full time

Job summary

Accenture PLC in Taguig is seeking an Order to Cash Ops Specialist to support the OTC Team Lead in achieving daily productivity and accuracy targets. The role includes supervising AR processing staff, ensuring timely invoicing, and resolving data discrepancies with billing and orders.

The position requires strong experience in billing, collections, and cash application, with a focus on continuous improvement and adherence to SLAs. Morning shift on-site in Taguig location.

Qualifications

• 5 to 7 years of relevant experience; 3 years of supervisory experience.
• Knowledge of Sales/Order Management, Billing, Collections, Deductions Management, or Cash Application.
• Ability to supervise and guide AR processing staff.

Responsibilities

• Support OTC Team Lead in meeting daily productivity and accuracy targets.
• Provide day-to-day work guidance, plan activities, and supervise direct reports.
• Ensure timely sending of invoices and completeness of supporting documents.
• Validate billing data against sales orders and POs; resolve discrepancies.
• Monitor productivity and quality; drive improvements.
• Assist AR processors with questions and day-to-day issues.
• Supervise AR processing team within Manila DC.
• Support Continuous Improvement initiatives and adhere to SLAs.

Skills

Supervisory experience

OTC processes

Billing

Cash application

Collections

Deductions management

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

Position Title: Order to Cash Ops Specialist

Work Setup: Return to Office

Overall Purpose:

• The person will assist the OTC Team Lead in meeting the daily productivity and accuracy targets and other deliverables as assigned.
• May be assigned complex activities depending upon business requirements.

Responsibilities:

• Responsible for the activities assigned by the OTC Team Lead.
• Provides a day-to-day work to the group, conducts workload studies, plans activities, sets direction, and provides supervision to and evaluation of direct reports
• Ensure timely sending of invoices to customers and completeness of supporting documents of the billing team.
• Act as first level of escalation validating the accuracy of billing data against sales order, customer's purchase order, etc and immediately resolve any discrepancies noted
• Monitor team productivity and accuracy, identifying areas for improvement and implementing corrective actions.
• Understand and perform AR lead role.
• Assist AR processors with questions and problems related day to day transaction processing.
• Assist the OTC Team Lead in supervising the activities performed by the regular AR processing team within Manila DC.
• Ability to provide assistance to the staff
• Actively seeks opportunities for Continuous Improvement initiatives.
• Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.
• Escalates production issues to OTC Team Lead as appropriate.
• Ensures all work is performed in accordance with SLAs and metrics.
• Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
• May be assigned complex activities depending upon business requirements.

Others:

• Project Shift Schedule: Morning Shift
• Project Rest Day: Weekends Off
• Project/Team Location: Taguig, Uptown Bonifacio Tower 3

Skill and Qualifications:

• 5 to 7 years of relevant experience; 3 years of supervisory experience
• Should consider at least 1 of the following sub-processes:1. Sales/Order Management2. Billing3. Collections4. Deductions Management5. Cash Application

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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