DE029572-HR Service Delivery Specialist

Accenture; Taguig; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Accenture Philippines is seeking an HR Service Delivery Specialist for a hybrid role in Taguig. You will manage payroll processing for in-house and outsourced teams, ensure accurate deductions, and generate payroll outputs on schedule.

The role requires at least 5 years of payroll experience with 3 years in supervision and SAP payroll knowledge. You will lead the team, coach staff, drive process improvements, and assure top‑quality service delivery to the client.

Qualifications

• With at least 5 years relevant experience; 3 years supervisory
• Payroll and SAP experience are required.

Responsibilities

• Act as Team Lead to spend 90% of time on supervisory activities and 10% of time on processing inhouse payroll transactions
• Act as the escalation point and backup to the Associate Manager and other team leads
• Together with other leads, identify opportunities for improvement
• Conduct monthly coaching and performance feedback to direct reports
• End-to-end accountability for processes and transactions
• Scope of responsibilities include overseeing: Produce and Distribute Pay to employees’ bank accounts; Conduct Audit Activities; Produce General Ledger Feed; Payroll Reporting; Distribute vendor/government data as required; Post Payrun activities; Calculate Gross to Net
• Be responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals
• Be responsible for conducting QA and informally oversee the CL 10-12’s in terms of QA

Skills

Payroll experience

Supervisory experience

Team leadership

Tools

SAP

Job description

POSITION TITLE: HR Service Delivery Specialist

WORK SETUP: Hybrid

OVERALL PURPOSE:

The primary purpose of Payroll Processing is to execute pay on time and accurately each pay run for both inhouse and outsourced team, with the correct deductions and necessary withholdings including maintaining the employees’ hours and payments, calculating commissions and bonuses, and print payroll.

RESPONSIBILITIES:

• Act as Team Lead to spend 90% of time on supervisory activities and 10% of time on processing inhouse payroll transactions
• Act as the escalation point and backup to the Associate Manager and other team leads
• Together with other leads, identify opportunities for improvement
• Conduct monthly coaching and performance feedback to direct reports
• End-to-end accountability for processes and transactions
• Scope of responsibilities include overseeing: o Produce and Distribute Pay to employees’ bank accounts o Conduct Audit Activities o Produce General Ledger Feed o Payroll Reporting o Distribute vendor / government data as required o Post Payrun activities o Calculate Gross to Net
• Be responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals
• Be responsible for conducting QA and informally oversee the CL 10-12’s in terms of QA

OTHERS:

Project Shift Schedule: Morning Shift Project Rest Day: Weekends Off Project/Team Location: Taguig, Uptown Bonifacio Tower 3

SKILLS AND QUALIFICATIONS:

With at least 5 years relevant experience; 3 years supervisory

Payroll and SAP experience are required.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.