HR Service Delivery Associate Manager

Gratitude Philippines; Manila; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Job summary

Gratitude Philippines is seeking an experienced Payroll & HR Service Delivery professional to lead operations and ensure accurate, timely payroll delivery in a hybrid role based in BGC, Taguig.

You will oversee end-to-end payroll processing, manage vendor and government data, and drive process improvements while supervising a team of payroll staff. The role requires strong SAP payroll experience and several years in a leadership position.

Qualifications

• 7–8+ years of relevant experience.
• 5+ years of supervisory experience.
• Strong Payroll & SAP experience.
• Experience in end-to-end payroll processing.
• Must not be previously or currently employed with Accenture.
• Must not have an active Workday profile with Accenture.
• Must already have the right to live and work in the Philippines.

Responsibilities

• Oversee end-to-end payroll processing.
• Produce and distribute employee pay.
• Calculate Gross-to-Net.
• Conduct payroll audits and reporting.
• Manage General Ledger feeds.
• Handle post-payrun activities.
• Distribute required vendor/government data.
• Act as escalation point for team and customer concerns.
• Drive process improvements, performance, and corporate initiatives.
• Develop and manage team resources.

Job description

HIRING: HR Service Delivery Associate Manager (CL 8)

Location: BGC, Taguig – Hybrid
Shift: Day Shift
Headcount: 1
Salary: Confidential – discussed during Job Offer

What You’ll Do

We’re looking for an experienced Payroll & HR Service Delivery professional to lead operations and ensure accurate, timely payroll delivery.

Key responsibilities include:

• Oversee end-to-end payroll processing
• Produce and distribute employee pay
• Calculate Gross-to-Net
• Conduct payroll audits and reporting
• Manage General Ledger feeds
• Handle post-payrun activities
• Distribute required vendor/government data
• Act as escalation point for team and customer concerns
• Drive process improvements, performance, and corporate initiatives
• Develop and manage team resources

What We’re Looking For

• 7–8+ years of relevant experience
• 5+ years of supervisory experience
• Strong Payroll & SAP experience
• Experience in end-to-end payroll processing
• Must not be previously or currently employed with Accenture
• Must not have an active Workday profile with Accenture
• Must already have the right to live and work in the Philippines

Pre-Screening Questionnaire

If you meet the requirements, please complete the questionnaire below:

https://myglit.com/lateral/cref/2fe83bcc84

Please prepare the following information:

1. Highest educational attainment
2. Years of end-to-end payroll experience
3. Years of Payroll Supervisory experience
4. SAP Payroll rating (1–10)
5. Last drawn salary
6. Expected salary
7. Amenability to hybrid work in BGC Taguig + day shift
8. Do you have an active Workday account with Accenture?

Recruitment Process:

Workday Validation → CV Screening → Client Review & Processing

Important:

Please upload your complete and latest CV and regularly monitor your email and Workday account for application updates.