HR Service Delivery Assoc Manager (CL 8)

Gratitude Philippines; Manila; On-site; PHP 1,451,000 - 2,344,000; Full time

Job summary

Gratitude Philippines is seeking an HR Service Delivery Assoc Manager (CL 8) to oversee payroll processing for in-house and outsourced teams. The role requires strong leadership, extensive payroll experience, and SAP proficiency.

Hybrid work setup in Taguig is offered, with day shifts and eligibility tied to right to live and work in the country. The successful candidate will ensure timely and accurate pay runs, manage deductions and withholdings, and drive performance metrics while coordinating

Qualifications

• At least 7–8 years of relevant experience and 5 years of supervisory experience.
• Payroll and SAP experience required.
• Voice proficiency of B1T is not required.

Responsibilities

• Act as the escalation point for team and customer issues.
• Identify opportunities for improvement with other leads.
• Drive corporate initiatives, delivery of metrics and optimal performance of the team through ongoing stakeholder interaction.
• Participate in the planning process to establish annual objectives and goals.
• Be responsible for the development of resources under your reporting line.
• Produce and distribute pay to employees’ bank accounts.
• Conduct audit activities.
• Produce General Ledger feed.
• Payroll reporting.
• Distribute vendor/government data as required.
• Post payrun activities and calculate gross to net.

Skills

Payroll processing

People management

Leadership

Tools

SAP

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

JOB TITLE: HR Service Delivery Assoc Manager (CL 8)

Job Requisition ID: R00323165

WORK SETUP: Hybrid in Taguig

WORK SHIFT: Day shift

HC: 1

Salary budget:once selected, the final salary offer will depend on the client and project you will be assigned.

OVERALL PURPOSE: The primary purpose of Payroll Processing is to execute pay on time and accurately each pay run for both in-house and outsourced teams, with the correct deductions and necessary withholdings, including maintaining the employees' hours and payments, calculating commissions and bonuses, and printing payroll.

RESPONSIBILITIES:

• Act as the escalation point for team and customer issues
• Together with other leads, identify opportunities for improvement
• Drive corporate initiatives, delivery of metrics and optimal performance of the team through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals
• Participate in the action and strategic planning process that establishes annual objectives and goals for an organisation
• Be responsible for the development of resources under your reporting line

Scope of responsibilities includes overseeing:

• Produce and Distribute Pay to employees’ bank accounts
• Conduct Audit Activities
• Produce General Ledger Feed
• Payroll Reporting
• Distribute vendor/government data as required
• Post Payrun activitiesCalculate Gross to Net

JOB QUALIFICATIONS:

• With at least 7 to 8 years of relevant experience; 5 years of supervisory experience
• Payroll and SAP experience required
• Voice proficiency of B1T is not required