Dayshift Customer Support Specialist — Frontline Impact

Talent Outsourcing Channel Solutions; Philippines; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive remuneration

Professional development & training

Structured career progression pathway

Job summary

Talent Outsourcing Channel Solutions is seeking a dedicated Dayshift Customer Service Representative (CSR) to join our team in Quezon City, Metro Manila. This full-time role puts you on the front line of customer interactions, delivering professional support and resolving inquiries with accuracy.

You will handle calls, provide product information, process requests, and maintain detailed records while meeting key performance metrics. The position offers growth in a collaborative environment.

Qualifications

• Excellent communication skills, verbal and written.
• HS grad/SHS with 1 year GDS travel account experience.
• Strong problem-solving abilities in fast-paced environments.
• Reliable, punctual, and customer-focused.
• Ability to multitask and use computer systems.

Responsibilities

• Handle incoming customer calls and inquiries with professionalism and courtesy.
• Provide accurate information about products and services to customers.
• Resolve customer complaints and concerns in a timely and satisfactory manner.
• Process customer requests, orders, and transactions accurately.
• Maintain detailed and accurate records of customer interactions and transactions.
• Follow company protocols and procedures consistently.
• Identify opportunities to enhance customer experience and provide suggestions for improvement.
• Collaborate with team members to achieve departmental goals and targets.
• Meet or exceed performance metrics including call handling time, first call resolution, and customer satisfaction scores.

Skills

Excellent communication

Sales experience

Problem-solving

Multitasking

Attention to detail

Reliability and punctuality

Patience and empathy

Education

High school diploma or equivalent

GDS experience (Travel Account)

Job description

Talent Outsourcing Channel Solutions is seeking a dedicated Dayshift Customer Service Representative (CSR) to join our team in Quezon City, Metro Manila. This full-time role puts you on the front line of customer interactions, delivering professional support and resolving inquiries with accuracy.

You will handle calls, provide product information, process requests, and maintain detailed records while meeting key performance metrics. The position offers growth in a collaborative environment.