DAYSHIFT - Customer Service Representative

Talent Outsourcing Channel Solutions; Philippines; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive remuneration

Professional development & training

Structured career progression pathway

Job summary

Talent Outsourcing Channel Solutions is seeking a dedicated Dayshift Customer Service Representative (CSR) to join our team in Quezon City, Metro Manila. This full-time role puts you on the front line of customer interactions, delivering professional support and resolving inquiries with accuracy.

You will handle calls, provide product information, process requests, and maintain detailed records while meeting key performance metrics. The position offers growth in a collaborative environment.

Qualifications

• Excellent communication skills, verbal and written.
• HS grad/SHS with 1 year GDS travel account experience.
• Strong problem-solving abilities in fast-paced environments.
• Reliable, punctual, and customer-focused.
• Ability to multitask and use computer systems.

Responsibilities

• Handle incoming customer calls and inquiries with professionalism and courtesy.
• Provide accurate information about products and services to customers.
• Resolve customer complaints and concerns in a timely and satisfactory manner.
• Process customer requests, orders, and transactions accurately.
• Maintain detailed and accurate records of customer interactions and transactions.
• Follow company protocols and procedures consistently.
• Identify opportunities to enhance customer experience and provide suggestions for improvement.
• Collaborate with team members to achieve departmental goals and targets.
• Meet or exceed performance metrics including call handling time, first call resolution, and customer satisfaction scores.

Skills

Excellent communication

Sales experience

Problem-solving

Multitasking

Attention to detail

Reliability and punctuality

Patience and empathy

Education

High school diploma or equivalent

GDS experience (Travel Account)

Job description

About the role
We are seeking a dedicated Dayshift Customer Service Representative (CSR) to join the dynamic team at Talent Outsourcing Channel Solutions. This is a full-time position based in Quezon City, Metro Manila. As a CSR, you will be at the front line of our customer interactions, providing exceptional support and resolving customer inquiries with professionalism and efficiency. This role is crucial to maintaining our company's reputation for outstanding customer service and directly contributes to customer satisfaction and retention.

Key responsibilities

• Handle incoming customer calls and inquiries with professionalism and courtesy

• Provide accurate information about products and services to customers

• Resolve customer complaints and concerns in a timely and satisfactory manner

• Process customer requests, orders, and transactions accurately

• Maintain detailed and accurate records of customer interactions and transactions

• Follow company protocols and procedures consistently

• Identify opportunities to enhance customer experience and provide suggestions for improvement

• Collaborate with team members to achieve departmental goals and targets

• Meet or exceed performance metrics including call handling time, first call resolution, and customer satisfaction scores

What we're looking for

• Excellent communication skills, both verbal and written, with a clear and professional tone

• at least 3mos sales exp in BPO or non-BPO, sales experience must be indicated in the CV

  HS grad/SHS graduate and 1 year GDS experience for Travel Account

• Strong problem-solving abilities and the capacity to handle difficult situations calmly

• Customer-focused mindset with a commitment to delivering high-quality service

• Ability to multitask and manage time effectively in a fast-paced environment

• Proficiency with computer systems and office software

• High school diploma or equivalent; additional training in customer service is a plus

• Patience and empathy when dealing with diverse customers

• Attention to detail and accuracy in data entry and documentation

• Reliability and punctuality, with availability for the dayshift schedule

• Previous experience in a customer service or call centre environment is preferred but not essential for the right candidate

What we offer
At Talent Outsourcing Channel Solutions, we value our employees and provide a supportive work environment where you can grow and develop your career. We offer competitive remuneration commensurate with experience and performance. Our benefits include opportunities for professional development and training to enhance your skills. We foster a collaborative team culture that encourages open communication and mutual support. Additionally, we provide a structured career progression pathway, allowing you to advance within the organisation based on your performance and dedication.

About us
Talent Outsourcing Channel Solutions is a leading customer service outsourcing company dedicated to delivering exceptional service solutions to our clients across various industries. We pride ourselves on building a culture of excellence, integrity, and customer-centricity. Our mission is to empower our teams with the tools, training, and support they need to deliver outstanding results. With a commitment to innovation and continuous improvement, we have established ourselves as a trusted partner for businesses seeking reliable and professional customer service support. We believe in investing in our people and creating an inclusive workplace where talent thrives.