Onsite Customer Service Specialist (Dayshift)

TTEC; Quezon City; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

A customer service solutions company in Quezon City is seeking a Customer Service Representative to provide exceptional support. Responsibilities include consulting customers on products and resolving technical issues through various channels. Ideal candidates have at least 6 months of BPO experience and a background in customer service. A supportive work culture with growth opportunities is emphasized, along with a beneficial package including PTO and wellness incentives.

Qualifications

• 6 months or more of BPO customer services experience.
• Ability to consult customers on products and services.
• Resolve technical issues with patience.

Responsibilities

• Consult customers on products and services through various communication channels.
• Respond to inquiries with active listening.
• Open and maintain customer accounts and information.
• Positively participate in company events and team activities.

Skills

BPO customer service experience

Product knowledge application

Active listening

Computer experience

Education

Completed senior high school or 2nd year college

Job description

A customer service solutions company in Quezon City is seeking a Customer Service Representative to provide exceptional support. Responsibilities include consulting customers on products and resolving technical issues through various channels. Ideal candidates have at least 6 months of BPO experience and a background in customer service. A supportive work culture with growth opportunities is emphasized, along with a beneficial package including PTO and wellness incentives.