DAYSHIFT CSR • OPEN TO FRESH GRADS • LOCAL ACCOUNT

Transec BPO Solutions Inc.; Metro Manila; On-site; PHP 179,000 - 246,000; Full time

Job summary

TRANSEC BPO SOLUTIONS INC. in Metro Manila, Philippines, is seeking customer service representatives to assist customers via phone, email, and chat. You will help with product questions, orders, and delivery updates, delivering friendly, accurate service.

The role emphasizes logging interactions in CRM, coordinating with branches, and ensuring timely resolutions. Fresh graduates and candidates with up to 6 months in customer-facing roles are welcome; strong English and Filipino communication is

Qualifications

• Fresh graduates are encouraged to apply.
• At least 6 months of experience in customer-facing roles is welcome.
• Proficient in Word and Excel or Google Docs.
• Clear communication in English and Filipino.

Responsibilities

• Assist customers via phone, email, and chat with product questions, orders, delivery updates, and general concerns.
• Log all customer interactions in the CRM for documentation.
• Identify concerns and provide appropriate solutions.
• Coordinate with branches and departments to resolve concerns and/or requests.
• Ensure pending concerns are attended to promptly and escalate as needed.

Skills

Fresh graduates welcome

Customer-facing experience

MS Word & Excel / Google Docs

English & Filipino communication

Job description

WHY JOIN OUR TRANSEC TEAM?

• Represent one of the top leading brands in PH

• Great working environment with real work-life balance

• Performance reviews, annual increases, and incentives

ESSENTIAL JOB FUNCTIONS

• Assist customers via phone, email, and chat with product questions, orders, delivery updates, and general concerns.

• Accurately log all customer interactions in the CRM (customer relationship management) system for proper documentation.

• Efficiently and effectively identify concerns and provide the necessary solutions where applicable.

• Coordinate with several branches and departments to resolve customer concerns and/or requests.

• Ensure pending concerns are attended to in a timely manner and elevate as needed.

SKILLS & QUALIFICATIONS

• Fresh graduates without experience are encouraged to apply!

• At least 6 months of experience in retail, food service, hospitality, sales, or any customer-facing role is highly welcome.

• Basic knowledge in using Microsoft Word and Excel or Google Docs and Sheets.

• Can communicate clearly, both verbally and in writing, in English and Filipino.