CSR (Customer Service) | Local Retail Account (Day Shift) with 12k Sign on bonus

transcosmos Asia Philippines Inc.; Pasig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading BPO company in the Philippines is seeking candidates for customer service roles. Responsibilities include handling customer interactions across various channels, providing timely information about services, and resolving inquiries with empathy and professionalism. Fresh graduates are encouraged to apply, and Senior High School graduates with BPO experience will also be considered. The ideal candidates should possess strong communication skills and be ready to work in a shifting schedule in Ortigas, Pasig City.

Qualifications

• Fresh graduates with a Bachelor's Degree welcome to apply.
• SHS graduates considered with at least 6 months BPO experience.
• Good communication skills in English are necessary.

Responsibilities

• Handle customer interactions via phone, email, chat, and SMS.
• Provide information about products and services.
• Resolve inquiries and complaints while maintaining quality standards.

Skills

Communication skills

Customer service principles knowledge

Data entry skills

Typing skills

Education

Bachelor's Degree

Senior High School with BPO experience

Job description

Requirements

• Fresh Graduates (Bachelors Degree) are welcome to apply
• SHS can be considered with at least 6 months BPO experience with experience in chat and voice support with readiness to handle blended channels.
• Have average to good communication skills English.
• Knowledge of customer service principles.
• Good data entry and typing skills.
• Amenable to work in shifting schedule.
• Amenable to work in Ortigas, Pasig City.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, chat, and SMS in a blended support environment
• Provide accurate and timely information about products, services, policies, and promotions for the local campaign
• Resolve customer inquiries, complaints, and basic technical issues while meeting quality and turnaround standards
• Verify customer identity and process requests in compliance with company guidelines and local regulations
• Document all customer interactions, resolutions, and follow-ups accurately in the CRM system
• Escalate complex or unresolved concerns to the appropriate team or supervisor following standard procedures
• Maintain professionalism, empathy, and clear communication in all customer interactionsMeet or exceed individual and team KPIs such as AHT, CSAT, QA scores, and attendance
• Adhere to data privacy, security, and compliance requirements at all times
• Collaborate with internal teams to ensure seamless customer experience and issue resolution