Customer Service Representative • Open for Fresh Grads • Day Shift

Transec BPO; Pasig; On-site; PHP 201,000 - 312,000; Full time

Job summary

Transec BPO Solutions Inc. is hiring a customer service professional in Pasig, Metro Manila. You will handle inquiries across multiple channels, log interactions in the CRM, and provide timely solutions while coordinating with branches to resolve requests.

Fresh graduates are welcome, with 6 months experience as a plus. Strong English and Filipino communication is required. We are looking for reliable team players who can escalate issues when needed and maintain accurate documentation for every

Qualifications

• Fresh graduates welcome; no experience required.
• 6 months experience in customer service is a plus.
• Proficient in MS Word and Excel.
• Strong written and spoken English and Filipino.

Responsibilities

• Assist customers across multiple support channels regarding product information, price inquiries, complaints, delivery follow ups, placing of orders, etc.
• Accurately log customer interactions in the CRM (customer relationship management) system for proper documentation.
• Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
• Coordinate with several branches and departments to resolve customer concerns and/or requests.
• Ensure pending concerns are attended to in a timely manner and escalate as needed.

Skills

English & Filipino communication

Customer service mindset

Tools

Microsoft Word

Microsoft Excel

Job description

• Represent one of the top leading brands in PH
• Non-toxic account with real work-life balance

ESSENTIAL JOB FUNCTIONS

• Assist customers across multiple support channels regarding product information, price inquiries, complaints, delivery follow ups, placing of orders, etc.
• Accurately log customer interactions in the CRM (customer relationship management) system for proper documentation.
• Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
• Coordinate with several branches and departments to resolve customer concerns and/or requests.
• Ensure pending concerns are attended to in a timely manner and **escalate** as needed.

SKILLS & QUALIFICATIONS

• Open to fresh graduates with no experience.
• 6 months experience in customer service is a plus.
• Basic knowledge in using Microsoft Word and Excel.
• Understandable writing and speaking skills in both English and Filipino.