Davao Finance - Customer Experience Advisors - November 2026

VXI Global Solutions; Davao City; On-site; PHP 290,000 - 446,000; Full time

Job summary

VXI Global Solutions is seeking entry-level agents to handle inbound member calls in the healthcare/insurance space. You will resolve inquiries with empathy, document interactions in the CRM, and follow up to ensure customer satisfaction.

No prior work experience is required; aged 18+ and a high school diploma are sufficient. Strong English communication is essential for interacting with customers and understanding instructions.

Qualifications

• No work experience required.
• Background in contact center, healthcare or insurance preferred.
• Must be a High School Graduate.
• Must be at least 18 years old.
• Able to read and speak English proficiently to communicate with customers, comprehend and follow instructions.

Responsibilities

• Answer inbound calls for members and assist them with inquiries using provided tools, with empathy and in a timely manner.
• Answer calls promptly with a friendly demeanor and willingness to assist.
• Document call inquiries and resolutions in the CRM, including next steps.
• Make necessary outbound follow-ups to support final resolution and satisfaction.
• Maintain professional demeanor and ensure understanding of the situation to address questions and scenarios.
• Aim to meet primary performance metrics.

Skills

Communication skills

Customer service

Active listening

Critical thinking

Problem solving

Proactive mindset

Motivation

Personal effectiveness

Empathy

De-escalation

Integrity

Stress tolerance

Teamwork

Education

High School Diploma

Job description

It’s fun to work in a company where people truly BELIEVE in what they are doing!

We’re committed to bringing passion and customer focus to the business.

Essential Duties & Responsibilities:

• Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help, empathy when needed, and ensure issue resolution.
• Answer calls in a timely manner with friendly demeanor and willingness to assist
• Assist members with inquiries finding resolutions via the knowledge management system. Topics include but are not limited to billing and payment histories, explanation of benefits, provider search and confirmation of medical coverage.
• Thorough documentation of the call inquiry and resolution discussed as well as any next steps in the CRM tool
• Make necessary outbound follow ups when needed to support final resolution and satisfaction
• Maintain professional demeanor, ensuring all questions answered and thorough understanding of the situation to address possible questions/scenarios
• Responsible for ensuring that primary metrices are met

Education & Experience:

• No work experience required
• Contact center, Healthcare, Insurance, any work experience background preferred
• Must be a High School Graduate
• Must be at least 18 years of age
• Able to read and speak the English language proficiently to communicate with customers, comprehend and follow instructions

Competencies

• Communication Skills
• Customer Service Skills
• Active Listening Skills
• Critical Thinking, Analytical or Problem-Solving Skills
• Proactive, Solutions-Oriented Mindset
• Highly Motivated
• Personal Effectiveness
• Empathy; De-escalation skills
• Integrity
• Stress Tolerance
• Able to maintain professional demeanor
• Team Work

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!