Davao Centrale - Customer Experience Advisors - November 2026

VXI Global Solutions; Davao City; Presencial; PHP 201.000 - 290.000; Jornada completa

Descripción de la vacante

VXI Global Solutions in the Philippines is seeking a customer service oriented agent to handle inbound member calls, assist with inquiries, and document outcomes in the CRM with accuracy and empathy.

No work experience is required; a high school diploma is sufficient. Strong English communication, active listening, and problem-solving skills are valued as you help members understand benefits and coverage.

Formación

• No work experience required.
• Healthcare/insurance background preferred.
• Must be at least 18 years old.
• Must be able to read and speak English proficiently.

Responsabilidades

• Handle inbound member calls with a friendly demeanor and assist with inquiries.
• Document call details and resolutions in the CRM.
• Provide accurate information on billing, benefits, and coverage.
• Follow up to ensure issue resolution and customer satisfaction.

Conocimientos

Communication Skills

Customer Service Skills

Active Listening Skills

Problem-Solving Skills

Empathy

Team Work

Stress Tolerance

Integrity

English Proficiency

Educación

High School Diploma

Descripción del empleo

It’s fun to work in a company where people truly BELIEVE in what they are doing!

We’re committed to bringing passion and customer focus to the business.

Essential Duties & Responsibilities:

• Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help, empathy when needed, and ensure issue resolution.
• Answer calls in a timely manner with friendly demeanor and willingness to assist
• Assist members with inquiries finding resolutions via the knowledge management system. Topics include but are not limited to billing and payment histories, explanation of benefits, provider search and confirmation of medical coverage.
• Thorough documentation of the call inquiry and resolution discussed as well as any next steps in the CRM tool
• Make necessary outbound follow ups when needed to support final resolution and satisfaction
• Maintain professional demeanor, ensuring all questions answered and thorough understanding of the situation to address possible questions/scenarios
• Responsible for ensuring that primary metrices are met

Education & Experience:

• No work experience required
• Contact center, Healthcare, Insurance, any work experience background preferred
• Must be a High School Graduate
• Must be at least 18 years of age
• Able to read and speak the English language proficiently to communicate with customers, comprehend and follow instructions

Competencies

• Communication Skills
• Customer Service Skills
• Active Listening Skills
• Critical Thinking, Analytical or Problem-Solving Skills
• Proactive, Solutions-Oriented Mindset
• Highly Motivated
• Personal Effectiveness
• Empathy; De-escalation skills
• Integrity
• Stress Tolerance
• Able to maintain professional demeanor
• Team Work

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!