Davao SM - Customer Experience Advisors - November 2026

VXI; Davao City; Presencial; PHP 201.000 - 257.000; Jornada completa

Descripción de la vacante

VXI Global Solutions in the Philippines seeks a customer-focused agent to handle inbound member calls, explain benefits, verify information, and resolve service issues using our CRM and knowledge resources.

No prior experience required; a high school diploma and being at least 18 years old are essential. You will work with a supportive team to meet performance metrics, provide empathetic service, and ensure member satisfaction.

Formación

• No work experience required.
• Contact center, Healthcare, Insurance, any work experience background preferred.
• Must be a High School Graduate.
• Must be at least 18 years of age.
• Able to read and speak the English language proficiently to communicate with customers, comprehend and follow instructions.

Responsabilidades

• Answer inbound calls from members and assist with inquiries.
• Document call details and resolutions in CRM.
• Provide timely, friendly service and empathetic support.
• Follow up to ensure final resolution and customer satisfaction.
• Maintain professional demeanor and meet primary performance metrics.

Conocimientos

Communication

Customer Service

Active Listening

Critical Thinking

Proactive Solutions

Motivation

Personal Effectiveness

Empathy

Integrity

Stress Tolerance

Teamwork

De-escalation

Educación

High School Graduate

Descripción del empleo

It’s fun to work in a company where people truly BELIEVE in what they are doing!

We’re committed to bringing passion and customer focus to the business.

Essential Duties & Responsibilities:

• Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help, empathy when needed, and ensure issue resolution.
• Answer calls in a timely manner with friendly demeanor and willingness to assist
• Assist members with inquiries finding resolutions via the knowledge management system. Topics include but are not limited to billing and payment histories, explanation of benefits, provider search and confirmation of medical coverage.
• Thorough documentation of the call inquiry and resolution discussed as well as any next steps in the CRM tool
• Make necessary outbound follow ups when needed to support final resolution and satisfaction
• Maintain professional demeanor, ensuring all questions answered and thorough understanding of the situation to address possible questions/scenarios
• Responsible for ensuring that primary metrices are met

Education & Experience:

• No work experience required
• Contact center, Healthcare, Insurance, any work experience background preferred
• Must be a High School Graduate
• Must be at least 18 years of age
• Able to read and speak the English language proficiently to communicate with customers, comprehend and follow instructions

Competencies

• Communication Skills
• Customer Service Skills
• Active Listening Skills
• Critical Thinking, Analytical or Problem-Solving Skills
• Proactive, Solutions-Oriented Mindset
• Highly Motivated
• Personal Effectiveness
• Empathy; De-escalation skills
• Integrity
• Stress Tolerance
• Able to maintain professional demeanor
• Team Work

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!