Davao SM - Customer Experience Advisors - November 2026

VXI Global Holdings B.V. (Philippines); Davao City; On-site; PHP 446,000 - 714,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is seeking a customer-focused agent in Davao City to handle inbound member calls and provide clear, empathetic assistance on billing, coverage, and benefits.

You will document interactions in the CRM and follow up as needed to ensure resolution. The role emphasizes strong communication, active listening, and problem-solving, with a requirement of at least a high school diploma and fluency in English.

Qualifications

• No work experience required.
• Contact center, healthcare, insurance, or any background preferred.
• Must be a high school graduate.
• Must be at least 18 years of age.
• Able to read and speak English proficiently to communicate with customers.

Responsibilities

• Answer inbound calls from members and assist with inquiries using provided tools.
• Answer calls in a timely manner with a friendly demeanor.
• Assist with inquiries including billing, payments, benefits, and coverage.
• Document call details and resolutions in the CRM tool.
• Make outbound follow ups to support final resolution and satisfaction.
• Maintain professionalism and ensure questions are addressed.
• Strive to meet primary metrics.

Skills

Communication Skills

Customer Service

Active Listening

Problem Solving

Proactive Mindset

Motivation

Professionalism

Empathy

De-escalation

Integrity

Stress Tolerance

Teamwork

Education

High School Graduate

Job description

Essential Duties & Responsibilities:

• Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help, empathy when needed, and ensure issue resolution.
• Answer calls in a timely manner with friendly demeanor and willingness to assist
• Assist members with inquiries finding resolutions via the knowledge management system. Topics include but are not limited to billing and payment histories, explanation of benefits, provider search and confirmation of medical coverage.
• Thorough documentation of the call inquiry and resolution discussed as well as any next steps in the CRM tool
• Make necessary outbound follow ups when needed to support final resolution and satisfaction
• Maintain professional demeanor, ensuring all questions answered and thorough understanding of the situation to address possible questions/scenarios
• Responsible for ensuring that primary metrices are met

Education & Experience:

• No work experience required
• Contact center, Healthcare, Insurance, any work experience background preferred
• Must be a High School Graduate
• Must be at least 18 years of age
• Able to read and speak the English language proficiently to communicate with customers, comprehend and follow instructions

Competencies

• Communication Skills
• Customer Service Skills
• Active Listening Skills
• Critical Thinking, Analytical or Problem-Solving Skills
• Proactive, Solutions-Oriented Mindset
• Highly Motivated
• Personal Effectiveness
• Empathy; De-escalation skills
• Integrity
• Stress Tolerance
• Able to maintain professional demeanor
• Team Work

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!