Davao Delta - Customer Experience Advisors - November 2026

VXI Global Solutions; Davao City; Presencial; PHP 167.000 - 257.000; Jornada completa

Descripción de la vacante

VXI Global Solutions in Davao City is seeking entry-level customer service agents to handle inbound calls from members, provide accurate information, resolve inquiries, and document interactions in the CRM system. Training will be provided, and no prior work experience is required.

The role emphasizes empathy, effective communication, and the ability to meet performance metrics while assisting customers with billing, coverage, and provider information.

Formación

• No work experience required.
• Must be a High School Graduate.
• Must be at least 18 years of age.
• Able to read and speak the English language proficiently to communicate with customers.

Responsabilidades

• Answer inbound calls for members and assist them with inquiries using tools provided and demonstrating a willingness to help, empathy when needed, and ensure issue resolution.
• Answer calls in a timely manner with friendly demeanor and willingness to assist.
• Assist members with inquiries finding resolutions via the knowledge management system.
• Thorough documentation of the call inquiry and resolution discussed as well as any next steps in the CRM tool.
• Make necessary outbound follow ups when needed to support final resolution and satisfaction.
• Maintain professional demeanor, ensuring all questions answered and thorough understanding of the situation to address possible questions/scenarios.
• Responsible for ensuring that primary metrices are met.

Conocimientos

Communication Skills

Customer Service Skills

Active Listening Skills

Critical Thinking

Problem-Solving

Proactive Mindset

Motivation

Personal Effectiveness

Empathy

De-escalation Skills

Integrity

Stress Tolerance

Team Work

Educación

High School Diploma

Descripción del empleo

It’s fun to work in a company where people truly BELIEVE in what they are doing!

We’re committed to bringing passion and customer focus to the business.

Essential Duties & Responsibilities:

• Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help, empathy when needed, and ensure issue resolution.
• Answer calls in a timely manner with friendly demeanor and willingness to assist
• Assist members with inquiries finding resolutions via the knowledge management system. Topics include but are not limited to billing and payment histories, explanation of benefits, provider search and confirmation of medical coverage.
• Thorough documentation of the call inquiry and resolution discussed as well as any next steps in the CRM tool
• Make necessary outbound follow ups when needed to support final resolution and satisfaction
• Maintain professional demeanor, ensuring all questions answered and thorough understanding of the situation to address possible questions/scenarios
• Responsible for ensuring that primary metrices are met

Education & Experience:

• No work experience required
• Contact center, Healthcare, Insurance, any work experience background preferred
• Must be a High School Graduate
• Must be at least 18 years of age
• Able to read and speak the English language proficiently to communicate with customers, comprehend and follow instructions

Competencies

• Communication Skills
• Customer Service Skills
• Active Listening Skills
• Critical Thinking, Analytical or Problem-Solving Skills
• Proactive, Solutions-Oriented Mindset
• Highly Motivated
• Personal Effectiveness
• Empathy; De-escalation skills
• Integrity
• Stress Tolerance
• Able to maintain professional demeanor
• Team Work

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!