Data Process Specialist - Client Support & Transactions

Unisys; Philippines; On-site; PHP 180,000 - 300,000; Full time

Job summary

Unisys in the Philippines is seeking a Data Process Associate to support daily data operations within a service area. You will assist clients via phone, email, chat, or other channels, handle orders and transactions, and update information across databases and systems.

The role emphasizes accurate record-keeping, delivering reliable client service, and adhering to regulatory and Unisys standards. Entry-level experience is welcome; a High School Diploma or GED is required.

Qualifications

• High School Diploma or GED required.
• Less than 2 years' experience in area of responsibility.

Responsibilities

• Provides Data Process support within an assigned service or product area.
• Assists clients via phone, email, chat or other channels – answering inquiries, resolving complaints or providing product / service information.
• Handling and processing product, service or other orders / requests.
• Handling transactions associated with product / service changes.
• Entering and updating transactional information into databases, spreadsheets or other systems, and
• Handling and processing payments.
• Maintains accurate records of client interactions, service requests, transactions and changes.
• Maintains and delivers excellent service and relationships with client, franchises and other supported stakeholders.
• Develops understanding of and adheres to regulatory requirements and Unisys business process outsourcing standards and policies.
• Escalates complex and difficult to resolve issues per established protocol.
• May have direct client interface.

Education

High School Diploma or GED

Job description

Unisys in the Philippines is seeking a Data Process Associate to support daily data operations within a service area. You will assist clients via phone, email, chat, or other channels, handle orders and transactions, and update information across databases and systems.

The role emphasizes accurate record-keeping, delivering reliable client service, and adhering to regulatory and Unisys standards. Entry-level experience is welcome; a High School Diploma or GED is required.