Data Process Support

Unisys; Quezon City; On-site; PHP 246,000 - 357,000; Full time

Job summary

Unisys in Philippines is seeking a Data Process Support Associate to join our team. You will assist clients via phone, email, or chat, handle product/service orders and changes, and ensure accurate data entry and payments processing.

You will maintain records and relationships with clients and stakeholders, escalate complex issues per protocol, and comply with regulatory requirements and Unisys standards.

Qualifications

• High School Diploma or GED required.
• Generally, less than 2 years’ experience in area of responsibility.

Responsibilities

• Provide data processing support for assigned service area.
• Assist clients via phone, email, chat with inquiries or issues.
• Handle and process product/service orders and changes.
• Enter and update transactions in databases or spreadsheets.
• Process payments and maintain accurate records of interactions.
• Maintain relationships with clients and stakeholders.
• Escalate complex issues per protocol.

Skills

Data entry

Customer support

Payments processing

Record maintenance

Education

High School Diploma or GED

Tools

Databases

Spreadsheets

CRM systems

Job description

Job Description:

What success looks like in this role:

• Provides Data Process support within an assigned service or product area.
• Performs various Data Process duties, such as:
  • Providing assistance to clients via phone, email, chat or other channels – answering inquiries, resolving complaints or providing product / service information
  • Handling and processing product, service or other orders / requests
  • Handling transactions associated with product / service changes
  • Entering and updating transactional information into databases, spreadsheets or other systems, and
  • Handling and processing payments.
• Maintains accurate records of client interactions, service requests, transactions and changes.
• Maintains and delivers excellent service and relationships with client, franchises and other supported stakeholders.
• Develops understanding of and adheres to regulatory requirements and Unisys business process outsourcing standards and policies.
• Escalates complex and difficult to resolve issues per established protocol.
• May have direct client interface.

You will be successful in this role if you have:

High School Diploma or GED requiredGenerally, less than 2 years’ experience in area of responsibility

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.