Data Management Team Lead - Ops, Training & KPIs (Hybrid/Night)

IQVIA; Taguig; Híbrido; PHP 1 000 000 - 1 400 000; Tempo integral

Resumo da oferta

IQVIA in Taguig, Philippines, seeks an operations team lead to drive SLA compliance and oversee day-to-day production activities. The role includes coaching new hires, coordinating with SMEs for training, and maintaining performance dashboards to track metrics and ensure timely client deliverables.

The candidate will participate in governance meetings, implement process improvements, and support succession planning while working a hybrid night-shift schedule as required.

Qualificações

• Experience leading production/operations teams.
• Familiarity with SLA and governance processes.
• Ability to coach and train new hires.
• Understanding of information security policies.
• Willingness to work night shift and hybrid setup.

Responsabilidades

• Leads the team to ensure compliance with SLA provisions and commitments.
• Monitors team performance through daily huddles and dashboard reports.
• Manages day-to-day operations and implements process improvements.
• Leads project training activities and assessments for new hires.
• Conducts coaching sessions for performance improvement.
• Attends governance meetings and liaises with local counterparts for training.
• Promotes team morale and implements succession planning and KPIs.
• Acts as front line for issue escalation and ensures timely delivery.

Conhecimentos

Team leadership

SLA compliance

Performance monitoring

Coaching

Training

Dashboard reporting

Process improvement

Leadership

Ferramentas

Dashboard software

Descrição da oferta de emprego

IQVIA in Taguig, Philippines, seeks an operations team lead to drive SLA compliance and oversee day-to-day production activities. The role includes coaching new hires, coordinating with SMEs for training, and maintaining performance dashboards to track metrics and ensure timely client deliverables.

The candidate will participate in governance meetings, implement process improvements, and support succession planning while working a hybrid night-shift schedule as required.