QA Manager - Night-Shift Leader, Growth & HMO Perks

iOPEX Technologies Philippines Inc.; Taguig; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

HMO coverage

Annual salary reviews & increases

Night differential pay

Two rest days per week

Weekly learning sessions

Job summary

iOPEX Technologies Philippines Inc. is seeking a QA Manager to lead our QA team in a fast-paced BPO environment. You will use data-driven insights to drive improvements, conduct audits, and develop policies for continuous quality enhancement.

The role requires coordinating with Operations and Training to ensure client satisfaction and compliant deliverables. The successful candidate will mentor QA staff, manage audits, and report trends while maintaining cost efficiency and strong stakeholder

Qualifications

• Minimum 3 years of experience as a QA Manager in a BPO setup.
• Excellent communication and presentation skills.
• Proficient in performance data management and analysis.

Responsibilities

• Direct manage QA staff and ensure adherence to QA protocols.
• Serve as the point of contact for all QA-related queries.
• Train and develop quality staff to meet client expectations while controlling costs.
• Confirm and manage compliance with client audit processes.
• Oversee on-time deliverables as per SLAs.
• Collaborate with Operations and Training to drive quality improvements.
• Prepare reports and discuss quality trends with support groups.
• Analyze quality data and summarize findings.
• Escalate stakeholder issues to ensure satisfaction.

Skills

Leadership

Quality Assurance

Data analysis

Communication

BPO knowledge

Education

Six Sigma Certification (preferred)

Tools

MS Excel

Quality Management System

Job description

iOPEX Technologies Philippines Inc. is seeking a QA Manager to lead our QA team in a fast-paced BPO environment. You will use data-driven insights to drive improvements, conduct audits, and develop policies for continuous quality enhancement.

The role requires coordinating with Operations and Training to ensure client satisfaction and compliant deliverables. The successful candidate will mentor QA staff, manage audits, and report trends while maintaining cost efficiency and strong stakeholder