Team Lead Data Mgmt

IQVIA Inc; Taguig; Hybrid; PHP 350,000 - 550,000; Full time

Job summary

IQVIA in Taguig City, Philippines is seeking a Full-time Team Lead to oversee daily production outputs and ensure SLA commitments are met. You will work with SMEs to design training plans, monitor performance via dashboards, and drive process improvements while coordinating with local teams.

A night shift and hybrid setup are anticipated. Ideal candidates will guide junior staff through coaching, participate in governance meetings, and ensure data accuracy and security in daily operations.

Qualifications

Responsibilities

• Leads the team to ensure compliance with the SLA commitments.
• Monitors team performance through daily huddles and dashboard reports.
• Responsible for day-to-day operations of the team.
• Implements process improvements to boost efficiency and productivity.
• Manages delivery timelines with the team and clients.
• Liaises with local counterparts for trainings and process updates.
• Coaches team members and conducts performance reviews.
• Acts as front line manager for issue escalation.
• Amenable to night shifts.
• Amenable to a hybrid setup.
• Maintains daily production output updated in the dashboard.
• Works with SMEs to create training plans for new joiners and conducts refresher courses.
• Understands methodologies, databases, processes to clearly communicate steps to clients for resolution.
• Proactively analyzes processes and provides improvement recommendations.
• Provides coaching to align team with KPI goals and policies.
• Complies with information security policies and processes.
• Retrieves data and manages allocations for team members.
• Ensures admin work is delivered.

Job description

Taguig City, Philippines

Full time

R1572726

Job Responsibilities:

• Leads the team in ensuring compliance to provisions/commitments as stipulated in the Client Service Level Agreement (SLA) document.
• Monitors the team performance thru daily huddles and updated Dashboard reports.
• Responsible for day to day operations.
• Provides insight and puts into action the plans developing, implementing and documenting additional operational or process control measures to further improve team efficiency and productivity.
• Manages the delivery timelines with the team and clients.
• Leads in project training activities, assessments and similar performance reviews to new hires during training phase in coordination with the SME.
• Liaise with Local counterparts for refresher courses, trainings, calibration and process updates.
• Conduct coaching sessions for performance improvement and behavior correction.
• Attends Production Governance meetings with stakeholders.
• Promotes team morale by conducting work life balance activities in the team.
• Creates, implements and follows through Succession Planning and KTP in the team.
• Project documentation
• Acts as front line manager for issue escalation.

Job Responsibilities:

• Maintains and ensures daily production output of team is updated in the Dashboard.
• Works together with SME in creating training plan for newly on boarded team members and conducts weekly to monthly refresher courses.
• Understands thoroughly the different methodologies utilized, databases, processes, and procedures to be able to clearly and effectively communicate to Clients the steps to be taken or have been taken to resolve concerns.
• Proactively analyzes the process and provides recommendations on how to further improve and/or correct the current process.
• Provides coaching and similar corrective actions to team members to align team with the team’s KPI goals and company policies.
• Responsible for complying with all information security policies and processes
• Retrieve data and manage allocations for team members
• Ensures all admin works are delivered and complied with.
• Amenable to work on night shift Schedule
• Amenable to work on Hybrid Set-up

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

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