Team Lead Data Mgmt

IQVIA Solutions Operations Center Phils., Inc (PH03); Taguig; Hybrid; PHP 1,000,000 - 1,400,000; Full time

Job summary

IQVIA in Taguig, Philippines, seeks an operations team lead to drive SLA compliance and oversee day-to-day production activities. The role includes coaching new hires, coordinating with SMEs for training, and maintaining performance dashboards to track metrics and ensure timely client deliverables.

The candidate will participate in governance meetings, implement process improvements, and support succession planning while working a hybrid night-shift schedule as required.

Qualifications

• Experience leading production/operations teams.
• Familiarity with SLA and governance processes.
• Ability to coach and train new hires.
• Understanding of information security policies.
• Willingness to work night shift and hybrid setup.

Responsibilities

• Leads the team to ensure compliance with SLA provisions and commitments.
• Monitors team performance through daily huddles and dashboard reports.
• Manages day-to-day operations and implements process improvements.
• Leads project training activities and assessments for new hires.
• Conducts coaching sessions for performance improvement.
• Attends governance meetings and liaises with local counterparts for training.
• Promotes team morale and implements succession planning and KPIs.
• Acts as front line for issue escalation and ensures timely delivery.

Skills

Team leadership

SLA compliance

Performance monitoring

Coaching

Training

Dashboard reporting

Process improvement

Leadership

Tools

Dashboard software

Job description

Job Responsibilities

Job Responsibilities: Leads the team in ensuring compliance to provisions/commitments as stipulated in the Client Service Level Agreement (SLA) document. Monitors the team performance thru daily huddles and updated Dashboard reports. Responsible for day to day operations. Provides insight and puts into action the plans developing, implementing and documenting additional operational or process control measures to further improve team efficiency and productivity. Manages the delivery timelines with the team and clients. Leads in project training activities, assessments and similar performance reviews to new hires during training phase in coordination with the SME. Liaise with Local counterparts for refresher courses, trainings, calibration and process updates. Conduct coaching sessions for performance improvement and behavior correction. Attends Production Governance meetings with stakeholders. Promotes team morale by conducting work life balance activities in the team. Creates, implements and follows through Succession Planning and KTP in the team. Project documentation Acts as front line manager for issue escalation.

Job Responsibilities: Maintains and ensures daily production output of team is updated in the Dashboard. Works together with SME in creating training plan for newly on boarded team members and conducts weekly to monthly refresher courses. Understands thoroughly the different methodologies utilized, databases, processes, and procedures to be able to clearly and effectively communicate to Clients the steps to be taken or have been taken to resolve concerns. Proactively analyzes the process and provides recommendations on how to further improve and/or correct the current process. Provides coaching and similar corrective actions to team members to align team with the team’s KPI goals and company policies. Responsible for complying with all information security policies and processes Retrieve data and manage allocations for team members Ensures all admin works are delivered and complied with. Amenable to work on night shift Schedule Amenable to work on Hybrid Set-up

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.