DATA CENTRE ENGINEER

RAPID SYSTEMZ PTE. LTD.; Santo Niño 1st; On-site; PHP 240,000 - 300,000; Full time

Job summary

RAPID SYSTEMZ PTE. LTD. is seeking personnel to monitor data centre systems, identify issues, and manage incident tickets from reporting to closure. The role includes verifying access, escorting visitors, and performing physical infrastructure checks under SOPs.

Ideal candidates have a diploma or lower in IT, basic data centre knowledge, and strong MS Office skills. The position requires adherence to security policies and procedures with minimal supervision.

Qualifications

• Diploma or below in IT, computer engineering, or related discipline preferred.
• Basic understanding of data centre operations, IT infrastructure, and common hardware.
• Good working knowledge of Microsoft Office applications (Excel, Word, Outlook).
• Ability to follow SOPs, escalation procedures, and security requirements without close supervision.

Responsibilities

• Monitor data centre monitoring systems for alerts, alarms, and abnormal conditions.
• Identify potential operational issues and raise incident tickets in accordance with procedures.
• Escalate technical alerts and incidents to SMEs or support teams.
• Track incident tickets from initial reporting through resolution and closure.
• Maintain records of incidents, actions taken, escalations, and status updates.
• Verify authorised access and escort contractors/visitors as required.
• Perform physical checks of infrastructure and ensure security protocols are followed.
• Record equipment movement and conduct basic asset verification.

Job description

Data Centre Monitoring & Incident Management

• Monitor data centre monitoring systems for alerts, alarms, and abnormal conditions.
• Identify potential operational issues and raise incident tickets in accordance with established procedures.
• Escalate technical alerts and incidents to the appropriate Subject Matter Experts (SMEs) or support teams.
• Track incident tickets from initial reporting through resolution and closure.
• Maintain accurate records of incidents, actions taken, escalations, and status updates

Security and Access Control

• Verify and facilitate authorised visitor, contractor, and vendor access.
• Escort visitors and vendors within controlled data centre areas where required.
• Perform physical infrastructure checks, including rack access control and identification of unattended or unauthorised items.
• Maintain data centre facilities awareness (e.g. aircon leaks, temperature abnormalities).
• Follow security policies and procedures when handling customer equipment.

Documentation and Inventory

• Register equipment movement in and out of the data centre.
• Record serial numbers and equipment changes.
• Perform hardware inventory checks and asset verification.

Personnel Requirements

• Minimum academic qualification: Diploma or below (Nitec/technical diploma in IT, Computer Engineering, or related discipline preferred).
• Basic understanding of data centre operations, IT infrastructure, and common hardware (servers, network equipment, racks, cabling).
• Good working knowledge of Microsoft Office applications (Excel, Word, Outlook).
• Ability to follow SOPs, escalation procedures, and security requirements without close supervision.