Data Center Operator

First Datacorp; Manila; On-site; PHP 350,000 - 550,000; Full time

Job summary

First Datacorp is hiring for a project-based Data Center Operations role based in Makati City. The candidate will perform daily health checks and monitor data center assets, ensuring uptime and performance of servers, networks, and applications.

The role requires a bachelor's degree in IT or related field, 1–2 years in data center operations, and the ability to work a 24/7 schedule. Familiarity with SolarWinds and ITSM tools is preferred.

Qualifications

• Bachelor's degree in IT or related field.
• 1–2 years experience in Data Center Operations.
• Able to work a 24/7 schedule.
• Adaptable and able to work under pressure.
• Familiar with monitoring tools such as SolarWinds.
• Background or experience with ITSM tools.

Responsibilities

• Conduct daily health checks of Data Center, security, file server, RPA Bot, networks, and other assets as scheduled.
• Monitor performance and capacity of computer systems (hardware, software, network, telephony) and alerts.
• Oversee data center assets and cabinets in branches for tracking information.
• Configure monitoring setups and manage endpoints in monitoring systems.
• Perform issue analysis and troubleshooting per SOPs.

Skills

Data Center Operations

Shift work

Under pressure

Monitoring & alerts

Education

Bachelor's degree in IT

Tools

SolarWinds

ITSM tools

Job description

This is a project-based role with a full onsite work set up in Makati City.

Perform Data Center Operations such as physical checking of all devices to check if there are unusual alerts (amber, red blinking), temperature, humidity, fire alarm, ups and other assets inside the Data Center and UPS room

Perform daily health checks of the following per defined schedules and produce status reports in the defined formats:

• Data Center
• Security
• File Server
• RPA Bot
• Test Call
• Network
• Meraki Bandwith (Branches)
• Apps/Web
• Job Tracker
• Windows Scheduled Tasks
• Windows Services
• System Utiliization

Monitor the performance and capacity of computer systems (including hardware, software, network and telephony connectivity, telco provider and environmental alerts or malfunctions) using a variety of tools to ensure efficient performance. This includes main (data center and other pertinent areas) and branch offices (data cabinet and other devices), disaster recovery facility, and cloud-hosted systems.

Monitor system availability and performance of local and regional core and digital applications, including the components such as but not limited to SQL jobs, task schedulers, APIs, alerts, windows services.

Monitor all data center assets and data cabinets in branches for tracking information.

Configure monitoring setup of computer systems and components, including addition and deletion of managed endpoints in monitoring systems.

Perform daily health checks as per defined schedules and produce status reports in the defined formats.

Perform issue analysis and troubleshooting of detected issues and alerts, following the standard operating procedures provided by the higher level of support (with possibility to shift left to ITOC).

Minimum Qualifications

• With bachelor's degree in IT or any related course
• at least 1-2 years experience in Data Center Operations
• can work in a 24/7 schedule
• Easily adaptable and can work under pressure
• Familiar with monitoring tools such as but not limited to SolarWinds
• With Background or experience in using ITSM tools