Data Centre Operations & Incident Specialist

RAPID SYSTEMZ PTE. LTD.; Santo Niño 1st; On-site; PHP 240,000 - 300,000; Full time

Job summary

RAPID SYSTEMZ PTE. LTD. is seeking personnel to monitor data centre systems, identify issues, and manage incident tickets from reporting to closure. The role includes verifying access, escorting visitors, and performing physical infrastructure checks under SOPs.

Ideal candidates have a diploma or lower in IT, basic data centre knowledge, and strong MS Office skills. The position requires adherence to security policies and procedures with minimal supervision.

Qualifications

• Diploma or below in IT, computer engineering, or related discipline preferred.
• Basic understanding of data centre operations, IT infrastructure, and common hardware.
• Good working knowledge of Microsoft Office applications (Excel, Word, Outlook).
• Ability to follow SOPs, escalation procedures, and security requirements without close supervision.

Responsibilities

• Monitor data centre monitoring systems for alerts, alarms, and abnormal conditions.
• Identify potential operational issues and raise incident tickets in accordance with procedures.
• Escalate technical alerts and incidents to SMEs or support teams.
• Track incident tickets from initial reporting through resolution and closure.
• Maintain records of incidents, actions taken, escalations, and status updates.
• Verify authorised access and escort contractors/visitors as required.
• Perform physical checks of infrastructure and ensure security protocols are followed.
• Record equipment movement and conduct basic asset verification.

Job description

RAPID SYSTEMZ PTE. LTD. is seeking personnel to monitor data centre systems, identify issues, and manage incident tickets from reporting to closure. The role includes verifying access, escorting visitors, and performing physical infrastructure checks under SOPs.

Ideal candidates have a diploma or lower in IT, basic data centre knowledge, and strong MS Office skills. The position requires adherence to security policies and procedures with minimal supervision.