Data Center Noc Engineer I

Business Process Outsourcing International, Inc.; Pasig; On-site; PHP 400,000 - 700,000; Full time

Job summary

Business Process Outsourcing International, Inc. in Metro Manila is seeking a proactive Data Center NOC Engineer to join our 24x7 Command Center. You will monitor, escalate, and support power, cooling, environmental, and network systems in real time.

You will analyze operational data, develop procedures, and maintain dashboards and logs to ensure reliability, security, and efficiency of mission‑critical systems, working closely with engineers, facilities, and security teams.

Qualifications

• Bachelor’s degree or technical diploma with relevant certifications.
• 1–2 years NOC/data center or IT support for entry level; 3–5 years for mid-level.
• Familiar with enterprise monitoring tools and basic networking.
• Ability to document clearly and follow ITIL/ISO procedures.
• Willingness to work in a 24x7 rotating shift.

Responsibilities

• Monitor facility and IT systems via BMS, DCIM, EMS, and NMS.
• Log power, temperature, humidity, network traffic, and health metrics.
• Maintain event logs, dashboards, and audit trails for compliance.
• Detect, validate, and log anomalies; escalate per SOPs and SLAs.
• Assist with incident RCA and post-incident investigations.
• Analyze data to identify trends and inform capacity and energy planning.
• Collaborate with engineers to refine alarms and thresholds.
• Support Remote Hands tasks with proper documentation.
• Maintain rack layouts, power budgets, and port usage maps.
• Prepare shift turnover reports and update ticketing platforms.

Skills

NOC monitoring tools

Data center infra

Remote Hands procedures

Ticketing systems

Data analysis & dashboards

Education

Bachelor’s degree in IT/CS/EEE

Technical diploma with certs

Tools

ServiceNow

Remedy

Jira

Job description

Job Description

We are looking for a proactive and detail-oriented Data Center NOC (Network Operations Center) Engineer to join our Command Center operations. This role is critical to the real-time monitoring, incident escalation, and hands-on support of our data center infrastructure, including power, cooling, environmental, and network systems.

The engineer will also contribute to data-driven analysis, support the development of operational policies and procedures, and perform other assigned tasks as directed by management. You will be a key enabler in maintaining the reliability, security, and efficiency of mission-critical systems in a 24x7 environment.

Key Responsibilities

Infrastructure Monitoring & Surveillance

• Continuously monitor facility and IT systems via BMS, DCIM, EMS, and NMS platforms.
• Track and log key metrics such as power usage, temperature, humidity, network traffic, and system health.
• Maintain detailed event logs, dashboards, and audit trails to support compliance and reporting.

Incident Management & Escalation

• Detect, validate, and log infrastructure or network anomalies.
• Perform basic diagnostic checks to verify alarm legitimacy.
• Escalate incidents promptly to Engineering, Network, or Vendor teams following SOPs and SLAs.
• Assist with post-incident investigations, timelines, and Root Cause Analysis (RCA) documentation.

Data Analysis & Insights

• Analyze operational data from monitoring systems to identify trends, anomalies, and performance bottlenecks.
• Generate reports and dashboards that inform capacity planning, energy efficiency, and system health.
• Provide recommendations to improve monitoring effectiveness, system reliability, and operational readiness.
• Collaborate with engineering teams to refine alarm thresholds, monitoring logic, and alert policies based on historical data.

Remote Hands Support

• Execute physical tasks under directions, including:
• Power cycling equipment
• Cable tracing, labeling, and organization
• Visual inspections and validation of hardware conditions
• Perform simple logical actions (e.g., console resets) only when clearly instructed.
• Ensure all interventions are logged and compliant with audit requirements.

Rack & Capacity Management Support

• Maintain up-to-date rack layout documentation, power budgets, and port usage maps.
• Support cabling organization and structured layout in collaboration with Network teams.
• Identify and escalated capacity constraints or environmental risks (power, cooling, port utilization).

Reporting, Documentation & Policy Support

• Prepare shift turnover reports, highlighting incidents, alerts, and ongoing issues.
• Update incident and ticketing platforms with complete and timely information.
• Contribute to weekly/monthly Command Center performance and capacity reports.
• Assist in the development or revision of operational procedures, SOPs, and escalation workflows, under the guidance of superiors or compliance requirements.

Compliance, Safety & Standards

• Follow all SOPs, work instructions, and escalation paths based on ITIL or ISO frameworks.
• Ensure operations align with ISO 27001 (Information Security), ISO 20000 (Service Management), and TIA-942(Data Center Standards).
• Maintain strict adherence to safety, security, and access control policies.

Teamwork & Communication

• Work closely with Data Center Engineers, Network Engineers, Facilities, and Security teams.
• Ensure smooth shift handovers with thorough documentation and verbal updates.
• Support internal audits, testing drills, and compliance reviews as needed.
• Foster a disciplined, reliable, and collaborative NOC culture.

Other Duties

• Perform additional tasks and responsibilities as directed by superiors or management, including support for new tools, workflows, or special projects.

Qualifications

Education

• Bachelor’s Degree in IT, Computer Science, Electrical/Electronic Engineering OR
• Technical diploma with relevant industry certifications and experience.

Experience

• Entry-Level: 1–2 years in NOC monitoring, data center operations, or IT support.
• Mid-Level: 3–5 years in mission-critical infrastructure monitoring, with escalation and analysis responsibilities.

Technical Skills

• Familiar with enterprise monitoring tools (BMS, DCIM, EMS, NMS).
• Understanding of data center infrastructure (UPS, CRAC, PDUs) and basic networking (IP, cabling, ports).
• Hands-on knowledge of IT support or Remote Hands procedures.
• Comfortable using ticketing systems (e.g., ServiceNow, Remedy, Jira).
• Basic data analysis using Excel, dashboards, or monitoring exports.

Soft Skills

• High attention to detail and operational discipline.
• Strong written and verbal communication for logs, coordination, and escalation.
• Calm and responsive during critical incidents or high-pressure situations.
• Flexible and adaptable to 24x7 rotating shift environments.
• Team player with a service-oriented mindset.

Preferred Certifications (Optional)

• ITIL Foundation
• CompTIA Network+ / A+
• Data Center Certified Professional (CDCP) or similar

What We Offer

• Exposure to cutting-edge data center technologies and global standards
• High-impact role in a mission-critical operations environment
• Collaborative, structured, and process-driven work culture
• Opportunities to learn, grow, and influence operational excellence