Data Center Site Operations Team Lead (ST Telemedia Global Data Centres (STT GDC) Philippines)

Globe Group; Makati; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Globe Group in Manila is seeking a capable professional to manage and service large-scale in-country data center infrastructure and facilities to ensure 24x7 operations in rotating shifts. You will act as Level 2 escalation, oversee incidents, and ensure ITIL compliance while coordinating with contractors.

You will understand building systems, document requests in the ticketing system, and plan preventive maintenance while supporting audits and reporting requirements.

Qualifications

• Experience managing large-scale in-country data center operations.
• Proven ability to maintain 24x7 operations with rotating shifts.
• Familiarity with ITIL processes and audits.

Responsibilities

• Support and ensure smooth 24x7 running of the operations in the data center.
• Act as Level 2 escalation point for onsite incidents with SLA adherence.
• Understand M&E, security, network and building systems in the DC.
• Document requests and incidents in the internal ticketing system.
• Implement best-in-class DC ops based on ITIL and industry practices.
• Ensure ITIL compliance for incident, problem and change management.
• Coordinate contractors and vendors and inspect works.
• Plan and support preventive and reactive maintenance with minimal disruption.
• Participate in audits and generate required reports.

Skills

ITIL

Data center ops

Incident management

Vendor coordination

Shift operations

Reporting

Tools

Ticketing system

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Manages and services large-scale ‘in-country’ data center infrastructure and facilities to ensure 24x7 operations in rotating shifts. Proactive coordination and escalation related to site operational issues and client’s requirements ensuring great customer experience at all times while also taking guidance and complying with STT GDC GDCO policies and standards.

• Support and ensure smooth 24x7 running of the operations in the ‘in-country’ data center.
• Acts as Level 2 escalation point by overseeing and resolving all onsite operational incidents and major issues, responding & performing remote requests within SLA.
• Understands the M&E, security, network and plumbing systems of the building, critical facilities equipment and other equipment associated with the DC environment.
• Documents and updates accurately all requests on the internal web portal ticketing system such as user requests, incidents, provisioning, etc.
• Implements best-in-class DC operations based on ITIL and industry practices.
• Delivers ITIL compliance process conformance for incident, problem and change management.
• Ensures effective implementations of safety, security and customer support policies and procedures.
• Coordinates and provides support to contractors and vendors as well as inspecting ongoing and completed works.
• Plans and supports all preventive and reactive maintenance activities with little to no disruption to the company’s services.
• Participates and supports internal and external audits for internal stakeholders and customers.
• Generates accurate and regular reports as required.
• Any other duties or projects as assigned by the management.

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.