Data Center Site Operations Manager For Quezon City STT GDC Philippines

Globe Telecom; Quezon City; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Globe Telecom is seeking a Data Center Site Operations Manager in the Philippines to oversee the day-to-day operations of a specific data center site. You will lead the site operations team, ensure uptime and reliability, and maintain high standards for facility management and client service delivery.

You will report to the Head of Regional Operations, drive a culture of collaboration and excellence, and uphold compliance and risk management across the site.

Qualifications

• Strong knowledge of data center infrastructure (power, cooling, security).
• Proven ability to lead and manage a high-performing site operations team.
• Deep understanding of data center operations principles and facility management.
• Focus on delivering client satisfaction and service levels.
• Analytical and proactive problem-solving to address operational issues.

Responsibilities

• Oversee daily data center site operations to ensure uptime and reliability.
• Lead and develop the site operations team toward excellence.
• Maintain data center facilities, power, cooling, and security systems.
• Manage client fulfillment processes and ensure timely service delivery.
• Drive risk management and regulatory compliance at the site level.
• Foster collaboration, innovation, and high performance.
• Build strong client relationships and address issues promptly.

Skills

Data center ops

Leadership

Operational excellence

Client focus

Problem solving

Communication

Stakeholder management

Integrity

Adaptability

Job description

Job Description:

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The Data Center Site Operations Manager is tasked with managing the day-to-day operations of a specific data center site, ensuring optimal performance, reliability, and efficiency.

The role demands a highly detail-oriented and experienced professional with extensive knowledge in data center operations. Reporting directly to the Head of Regional Operations, this position plays a vital role in maintaining operational excellence and delivering top-tier services to clients.

The role is characterized by leadership in team management, facility oversight, client support, and strict adherence to compliance and risk management standards. The primary objectives are to ensure continuous site performance, foster a high-performing operations team, and uphold the highest standards of client satisfaction and service delivery.

DUTIES AND RESPONSIBILITIES:

• Site Operations Management Oversee the daily operations of the data center site.
• Ensure optimal performance, reliability, and uptime.
• Achieve the highest standards of service delivery and client satisfaction.
• Team Leadership and Management Lead and manage the site operations team.
• Foster a culture of collaboration, innovation, and excellence.
• Maintain a high-performing and motivated team capable of delivering exceptional results.
• Facility Management Maintain the data center facility to the highest standards.
• Ensure the facility’s power, cooling, and security systems operate effectively.
• Provide a safe and secure environment, minimizing downtime and disruptions.
• Client Support and Fulfillment Manage client fulfillment processes at the site level.
• Ensure timely and accurate delivery of services to clients.
• Build strong client relationships and promptly address any issues or concerns.
• Compliance and Risk Management Ensure all site operations comply with relevant regulations, standards, and policies.
• Implement risk management strategies to mitigate potential operational risks.
• Maintain operational integrity and reduce the likelihood of non-compliance and associated risks.
• Technology and Innovation Oversee the implementation and maintenance of technologies supporting site operations.
• Drive innovation and enhance operational efficiency through the adoption of new technologies.
• Stay competitive and incorporate best practices into site operations.

QUALIFICATIONS:

• Technical Skills: A strong understanding of data center infrastructure, including power, cooling, and security systems.
• Leadership: Proven ability to lead and manage a high-performing site operations team.
• Leadership and Team Management: Ability to lead and inspire a high-performing site operations team, fostering collaboration and driving high standards of performance.
• Operational Expertise: Deep understanding of data center operations principles, best practices, and the ability to manage the facility’s infrastructure effectively.
• Client Focus: Strong focus on fulfilling client requirements and ensuring high levels of client satisfaction.
• Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to identifying and addressing operational issues.
• Communication: Excellent verbal and written communication skills, with the ability to convey complex technical information clearly and engage stakeholders.
• Stakeholder Management: Strong relationship-building skills and the ability to manage and align stakeholder expectations.
• Integrity and Ethical Standards: High level of integrity and commitment to ethical business practices.
• Adaptability: Ability to thrive in a dynamic and rapidly changing environment, adapting to new challenges and changes in technology.

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Requirements: