Data Center Site Operations Team Lead ((ST Telemedia Global Data Centres (STT GDC) Philippines)

Globe Telecom; Cavite City; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

Globe Telecom in Cavite City is looking for an experienced professional to manage and service large-scale data center operations. This role involves ensuring smooth 24x7 operations, resolving onsite incidents, and coordinating support with vendors for a great customer experience.

The ideal candidate should have expertise in ITIL compliance, an understanding of critical systems, and experience in operational incident management. Globe Telecom promotes equal opportunity and values diversity.

Qualifications

• Experience in managing large-scale data center operations.
• Understanding of M&E, security, network, and plumbing systems.
• ITIL knowledge for compliance and process implementation.

Responsibilities

• Manage and service data center operations 24x7.
• Oversee and resolve onsite operational incidents.
• Coordinate support with contractors and vendors.

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Manages and services large-scale 'in-country' data center infrastructure and facilities to ensure 24x7 operations in rotating shifts. Proactive coordination and escalation related to site operational issues and client’s requirements ensuring great customer experience at all times while also taking guidance and complying with STT GDC GDCO policies and standards.

• Support and ensure smooth 24x7 running of the operations in the 'in-country' data center.
• Acts as Level 2 escalation point by overseeing and resolving all onsite operational incidents and major issues, responding & performing remote requests within SLA.
• Understands the M&E, security, network and plumbing systems of the building, critical facilities equipment and other equipment associated with the DC environment.
• Documents and updates accurately all requests on the internal web portal ticketing system such as user requests, incidents, provisioning, etc.
• Implements best-in-class DC operations based on ITIL and industry practices.
• Delivers ITIL compliance process conformance for incident, problem and change management.
• Ensures effective implementations of safety, security and customer support policies and procedures.
• Coordinates and provides support to contractors and vendors as well as inspecting ongoing and completed works.
• Plans and supports all preventive and reactive maintenance activities with little to no disruption to the company's services.
• Participates and supports internal and external audits for internal stakeholders and customers.
• Generates accurate and regular reports as required.
• Any other duties or projects as assigned by the management.

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.